IT Support Technician - Competition # 26/029

The Town of Peace River is looking for an IT Support Technician who enjoys solving problems, helping people and keeping technology running smoothly. If you're technically savvy, organized, approachable and take pride in providing great service, we'd love to hear from you!

Reporting to the Director of Corporate Services, this is a hands-on opportunity to play an important role in supporting the technology that keeps our municipality running. From helping employees troubleshoot everyday issues to setting up new equipment, managing user accounts and coordinating with our managed IT service provider, you'll be the go-to technical resource for staff and Council.

What You Will Be Doing

Being the go-to IT resource: Provide day-to-day, on-site technical support to employees and Council across Town facilities.

Solving problems: Troubleshoot computer, mobile device, printer, software and connectivity issues, working independently where possible and coordinating with our managed IT service provider (MSP) when needed.

Managing technology: Set up, configure and maintain computers, mobile devices, printers, peripherals and Microsoft 365 user accounts.

Supporting employees: Assist with employee onboarding and onboarding, user access, password resets, permissions and technology training.

Keeping things organized: Maintain IT equipment inventories, software licenses, subscriptions, renewals, procedures and system records. Supporting municipal operations: Help maintain telephone and access control systems, Council chambers audio-visual equipment and departmental software applications.

Making things better: Identify recurring issues, recommend practical improvements and assist with implementing approved technology changes. Working collaboratively: Build positive relationships with employees, Council, vendors and our managed IT service provider to ensure technology needs are addressed.

Qualifications And Skills

• A two-year diploma in Computer Systems, Network Technology, Information Technology or a related discipline, or an equivalent combination of education and experience.
• A minimum of three years of experience providing desktop and user support in a business environment.
• Experience administering Microsoft 365 user accounts and licenses, including Microsoft 365 Admin Center and Entra ID.
• Working knowledge of Windows desktop operating systems, Active Directory and networking fundamentals, including TCP/IP, Wi-Fi and VPN.
• Strong troubleshooting, organizational and problem-solving skills.
• The ability to explain technical concepts in plain language and work effectively with people who may not be particularly tech-savvy.
• A high degree of confidentiality, discretion and professionalism.
• The ability to work independently, prioritize tasks and follow issues through to resolution.
• A valid Class 5 Driver's Licence and the ability to provide a satisfactory criminal record check.
  
  

Considered An Asset

• Experience working with a managed IT service provider or help desk ticketing system.
• Familiarity with Mitel telephony, Kantech access control or meeting-room audio-visual systems.
• Industry certifications such as CompTIA A+, Network+ or Microsoft certifications.
• Experience with municipal software, including Diamond financial software or ESRI GIS.
  
  

Position Details Salary: $66,487 to $83,486 Hours: Monday to Friday 8:30 am to 5:00 pm Evening and weekend work as required. Closing: Open until the right candidate is hired.

Qualified applicants are invited to submit their resumes and cover letter to [email protected]. Please quote Competition # 26/029.