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Publié il y a 2 mois

Jira Service Management Developer – Java, Python, AI Automation & REST APIs

@ Astra North Infoteck Inc.

Toutes ses offres

Toronto, Ontario

Contrat3+ ans d’expérience
Postuler
SIGNAUX

En bref

Astra North Infoteck Inc. is hiring a Jira Service Management Developer on a contract basis to design and automate Jira intake portals, workflows and integrations using Java, Spring Boot and Python. The role centres on AI-driven request classification, routing and reporting, and requires 3+ years of Jira experience and production Java or Python work.

Responsabilités :

  • Design and scale Jira Service Management portals, workflows and SLAs
  • Build Java and Python services and REST API integrations
  • Apply AI to classify, route and prioritize requests
  • Create dashboards and reports on intake and SLA performance
  • Document designs, integrations and operational procedures

Résumé des exigences :

  • 3+ years administering or automating Jira, preferably JSM
  • Production experience in Java, preferably Spring Boot, and/or Python
  • Experience with Jira REST APIs, webhooks and OAuth 2.0 or API tokens
  • Practical AI, generative AI or NLP experience in business workflows
  • Proficiency in SQL and a scripting language

Outils et compétences

Jira Service ManagementConfluenceSlackMicrosoft TeamsGitHubAzure DevOps
Source et dates

Type de source non vérifié · zoho

Date publiée par l’employeur
2026-09-13
Première détection par notre source
2026-10-11
Mise à jour du dossier source
2026-10-11

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineDéveloppement logiciel
Expérience3 an(s) et plus
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau, Domicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Astra North Infoteck Inc.

Toutes ses offres
ChampValeur
Offres sur Jobsy426
Description

Jira Service Management Developer – Java, Python & AI Automation

Key Responsibilities

• Design and scale Jira Service Management portals, intake forms, request types, custom fields, workflows, approvals, queues, SLAs, permissions, and validation rules.

• Build automation that classifies, prioritizes, routes, assigns, and tracks work with minimal manual intervention.

• Develop reusable workflows for task creation, subtasks, dependencies, notifications, escalations, SLAs, and status transitions.

• Build production-grade Java services, utilities, and integrations supporting Jira intake automation and enterprise workflows.

• Use Python and other scripting languages to develop automation, integration utilities, AI workflows, and operational tooling.

• Develop and maintain REST APIs, webhooks, middleware, and event-driven integrations using Java, Spring Boot, Python, JSON, and HTTP.

• Apply AI and intelligent automation to classify requests, extract structured data, recommend priority and ownership, identify duplicates, and improve routing accuracy.

• Integrate Jira with Confluence, Slack, Microsoft Teams, GitHub, Azure DevOps, email, identity platforms, and other enterprise systems.

• Design responsible AI workflows with validation, confidence thresholds, explainability, security, privacy, human review, and fallback mechanisms.

• Create dashboards and reporting for intake volume, demand patterns, aging, throughput, SLA performance, routing accuracy, and automation effectiveness.

• Troubleshoot production issues using logs, metrics, audit records, distributed tracing, and test cases.

• Establish testing, monitoring, deployment, rollback, access-control, security, and governance practices for Jira, Java, Python, and AI solutions.

• Partner with engineering, product, program management, QA, operations, and business teams to convert ambiguous requirements into reliable systems.

• Document technical designs, business rules, AI behavior, integration contracts, security controls, and operational procedures.

Required Qualifications / Skillsets

• 3+ years of experience administering, developing, or automating Jira, preferably Jira Service Management.

• Hands-on experience with Jira Service Management forms, request types, workflows, custom fields, queues, SLAs, permissions, notifications, approvals, and dashboards.

• Professional experience developing production applications or services in Java, preferably with Spring Boot, and/or Python.

• Experience with Jira REST APIs, webhooks, JSON, HTTP methods, and authentication mechanisms such as OAuth 2.0, API tokens, and service accounts.

• Practical experience applying AI, generative AI, natural-language processing, or intelligent automation to business workflows.

• Proficiency with SQL and at least one scripting language such as Python, JavaScript, Groovy, or PowerShell.

• Experience designing scalable, secure, observable


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