Lawyer Support Representative B063-26

LEGAL AID BC

POSTING

TO: LABC STAFF (cc: BCGEU)

FROM: HUMAN RESOURCES DEPARTMENT

POSITION: LAWYER SUPPORT REPRESENTATIVE

ONE FULL-TIME TERM POSITION – VANCOUVER

(To June 29, 2027)

COMPETITION NO: B063-26

DATE POSTED: NOVEMBER 9, 2026

CLOSING DATE: NOVEMBER 16, 2026

STARTING DATE: ASAP

SALARY: Job Class 10 ($56,845 - $ 64,857) (Market Adjusted)

HOURS OF WORK: 8:30 am – 4:30 pm (35 hours/week, Monday to Friday)

This position has the option to participate in a modified work week schedule (37.5 hours/week) Monday to Friday, with the extra hours worked as one earned day off taken once every three-week scheduled cycle.

Legal Aid BC is in the early stages of, and committed to a transformative journey to embedding Truth and Reconciliation, and Equity, Diversity, and Inclusion in all aspects of our work. We seek talent from equity-seeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or Métis descent, persons with disabilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community be a part of this exciting stage of Legal Aid BC’s growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other. If this resonates with you, we encourage you to apply. All interested and eligible applicants will be considered with due consideration to all protected grounds under the BC Human Rights Code. If we can do anything to make your application experience a positive and equitable one, we want to hear from you on what we can do better.

PRIMARY FUNCTION:

Represents the Lawyer Support Department as the first point of contact for external lawyers and third party vendors working on legal aid referrals by providing end to end support during contract cycle including: new lawyer orientation and onboarding, helpdesk support for inquiries from lawyers regarding LABC Tariffs, contract and billing entitlements, technical support for lawyer portal, assessment of extraordinary billing; assess, coordinate and process authorization requests from lawyers; interpret and provide summary for case review lawyer on extraordinary fee requests in the areas of service in Criminal, CFCSA, Immigration, Family, Judicial Appeals, Duty Counsel, Circuit Court, disbursement and transcripts based on interpretation of tariff and organization policies.

VALUES STATEMENT:

Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational. It informs everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, ableism, transphobia and homophobia, and all discrimination. These are our values, and they inform our hiring practices too. Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values. Integrating Truth and Reconciliation and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal.

DUTIES:

1. REVIEW, PROCESS AND ASSESS INVOICES TO ENSURE ACCURACY OF LAWYERS BILLINGS:

1. Using extensive knowledge of LABC Tariffs, policies and procedures, review, assess and use discretion to approve, or deny unusual invoices in Client Information System (CIS) and requests to bill in excess of contract tariff item maximums submitted by legal aid lawyers for fees and or disbursements across all areas of law;
2. Ensure claims are billed in accordance with the policies set out in the LABC Tariffs, Intake Policies and Procedures and the lawyers contract and that the sequence of services billed fit within the structure of the justice systems court processes;
3. Assess invoices by reviewing previous and/or related invoices, as well as related authorizations, related billing rules and processes, service requests, service assessments, contracts, notes and supporting documents;
4. Where assessment of invoices results in a determination that an invoice is not payable, reject the invoice, communicate the reason to the lawyer and make notes in CIS;
5. Review and process overpayment from previous invoices by preparing adjustment invoice for processing by supervisor, add notes in CIS and communicate findings to lawyer;
6. Identify errors, omissions and unsupported billings based on Tariff policies;
7. Recognize unusual invoices or lawyer invoicing patterns, draft explanatory communication and forward to Audit Department, where necessary;
8. Place entity holds and review all new lawyer invoices to ensure billing accuracy and tariff compliance;
9. Receive, record, assess CIS data and manual invoices from transcription companies for reimbursement of provincial sales tax;
10. Where more information is needed to complete an invoice review, prepare and send correspondence for request of information;
11. Refer lawyer requests to supervisor, manager or case review lawyer as required
12. For complex Extended Services or Criminal Case Management requests, determine if a financial reassessment is necessary and refer to Intake, review and provide billing summary to the case review lawyer and update CIS records and update Supervisor to issue contract, where necessary;
13. Receive, review, and triage requests from lawyers to Case Management Coordinators or family law or criminal law team for extraordinary fees and disbursements;
14. Ensure all requests include required information and are valid based on LABC Tariff and internal policies;
15. Use case review lawyer case notes as a basis to write and generate authorization decisions on case management files into CIS and communicate decision to the lawyer;

1. PROVIDE HELPDESK SUPPORT TO LAWYERS AND STAKEHOLDERS:

1. Provide support to lawyers using Lawyer Portal, including updating profile information, invoicing, authorizations, payments, contracts and resources functions;
2. Troubleshoot technical issues in the Lawyer Portal, liaise with the IT department when necessary;
3. Provide information on a range of topics including: interpretation of complex tariff billing rules and entitlements for legal services or expenses, inquiries about policies and procedures, status of authorizations or payments, LABC client contract service restrictions;
4. Respond to inquiries from lawyers, external transcript service providers, internal LABC departments and case review lawyers on case management files, general case management and guidelines and procedure issues.

1. PROCESS LAWYER APPLICATIONS AND PROVIDE ONBOARDING AND OFFBOARDING SUPPORT:

1. Review and approve applications from lawyers to become a legal aid lawyer by reviewing their status with Law Society of BC;
2. Coordinate with other departments to ensure access to systems and resources; set the lawyer up in CIS, Active directory, and the lawyer portal and send welcome email to lawyers;
3. Schedule and provide extensive one on one onboarding meetings with new legal aid lawyers including review of functions in the lawyer portal, reviewing all sections of the LABC tariffs, billing policies, the LABC contact list, payment expectations and document in CIS the lawyer’s practice set up and legal experience;
4. Review of invoices from a new lawyer identifies a billing concern, contact the lawyer to review process and applicable guidelines and procedures;

1. Process applications for vendor number from lawyers who are returning to LABC work, including consulting with the Audit department.
2. Review reports of lawyers who are no longer actively taking legal aid cases and conduct exit interview to gather information about their experience with the organization.

1. PERFORM ADMINISTRATIVE DUTIES:

1. Attend department meetings, present billing problems with solutions for consideration;
2. Draft correspondence;
3. Assist and provide information for lawyer recruitment and retention strategies;
4. Conduct lawyer search for clients, where needed;
5. Provide input to changes in department policies and procedures;
6. Maintain procedure manual updates;
7. Use computer and other office equipment.

5. PERFORM OTHER RELATED DUTIES:

1. Liaise with referring offices, local agents and other internal departments;
2. Triage phone calls and emails for the department; and
3. Perform other related duties as required

QUALIFICATIONS:

Basic requirements

• Grade 12 education supplemented by legal course(s)
• Minimum 2 years relevant experience as outlined in rated requirements
• Typing speed 30 wpm
• Intermediate skill in MS Word
• Basic skill in MS Excel
• OR an equivalent combination of education and experience

Rated Requirements

• Knowledge of criminal, family, immigration, judicial appeals and human rights court and tribunal processes
• Thorough knowledge of LABC policies and procedures
• Thorough knowledge of LABC Tariffs
• Thorough knowledge of lawyer billing practices
• Knowledge of technical tools and online/web-based environment
• Knowledge of LABC client relations and case management systems
• Ability to interpret computer generated billing error messages
• Ability to draft routine correspondence
• Ability to identify, analyze and solve problems
• Ability to organize workload, identify urgent work items and set priorities
• Ability to cope with heavy volume of work and meet deadlines
• Ability to work with numbers and pay attention to detail
• Ability to work independently and as part of a team
• Ability to deal with frustrated, demanding and/or hostile lawyers, primarily on the telephone
• Ability to understand and assess LABC Intake coverage and referral Policy
• Must have excellent communication and interpersonal skills
• Must be familiar with general software applications (MS Word, Outlook)
• Must be able to provide technical support to lawyers E-services system
• Ability to assist and train lawyers and their staff on multiple tariffs and online E-services
• Ability to adapt to constant changes (Tariffs, Internal Policies and Procedures)

We offer (based on your employment status and affiliation):

• Four weeks paid vacation to start that grows the longer you are with LABC
• An excellent employee benefits package, where premiums are 100% paid by LABC
• A generous defined benefit pension plan
• Support for training and development
• An Employee and Family Assistance program
• The opportunity to participate in various Employee programs (Employee Wellness, etc.)
• Support for a healthy work/life balance
• Generous leave provisions (sick time, special leaves)
• 13 paid statutory holidays
• An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time)
• Transit friendly employer for eligible staff to have their commute subsidized
• Dog-friendly offices
• Dedicated Cultural Leave provisions for Indigenous employees
• Employee-led Equity, Diversity and Inclusion Council and Accessibility Committee that bring together diverse employee perspectives to help shape ongoing workplace improvements and initiatives that advance equity, inclusion, belonging, and accessibility

VISIT OUR WEBSITE AT www.legalaid.bc.ca

Legal Aid BC is recognized as one of BC’s Top 100 Employers:

https://reviews.canadastop100.com/top-employer-legal-aid-bc

We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted.