Lead Clerk, Accounts Receivable RCH - BC Shared Health Services

Lead Clerk, Accounts Receivable - BC Shared Health Services
New Westminster, BC

Please note: This position is with BC Shared Health Services (BCSHS), a separate employer from the Provincial Health Services Authority (PHSA). PHSA is providing recruitment services on behalf of BC Shared Health Services.

Job summary

BC Shared Health Services (BCSHS) is creating a more connected health-care system for British Columbia. By providing shared services that support health organizations across the province, we help strengthen the delivery of safe, high-quality care for people and communities.

Responsible for providing supervision and work direction to a designated group of accounts receivable Clerks and performs assigned accounts receivable duties including account analysis; maintains patient accounts, processes patient billings and claims, follows up on billing errors and delinquent accounts and prepares adjustments according to established procedures, as required.

Duties and accountabilities

Supervises between three to ten designated employees by performing duties such as scheduling, coordinating and assigning tasks, coordinating work assignments and determining workflow to meet department deadlines and compliance with established standards; coordinates work schedules for assigned staff related to phone coverage, vacation, sick leaves and staffing levels; provides input into designated employee interviews and performance reviews as assigned.
Evaluates employee performance and determines related training and orientation requirements as required; assists in the development of department’s policies and procedures; acts as a resource for other staff members according to established procedures and standards for assigned or designated projects.
Reconciles designated accounts by analyzing, reviewing, extracting and interpreting information; identifies problems and discrepancies such as imbalance of monthly statements and examines documents to determine the reasons for problems and discrepancies; resolves discrepancies by taking corrective action; prepares journal entries and required forms to balance General Ledger, as required.
Reviews the aged trial balance for outstanding accounts and follows up on delinquent accounts by performing duties such as initiating telephone contact or written correspondence, following re-billing procedures and utilizing system notes, as per established procedure.
Resolves bank rejections of direct deposit payments such as incorrect or closed accounts by contacting and verifying personal information; coordinates preparation of and reconciles various submission documents for the Manager’s review.
Processes billings and claims by electronically submitting, printing, checking and adjusting as required; bills, claims and issues statements for patient and other similar accounts; reconciles account balances by matching information such as invoices issued, payments received and refunds, identifying differences and rectifying variances by preparing adjustment/reversal information such as journal vouchers and credit balance refunds.
Maintains patient accounts by reviewing and checking information related to the patient account; processes required adjustments such as preparing vouchers or refunds and posting from journal to the Accounts Receivable ledger.
Responds to patient inquiries in person or by telephone by providing written or verbal responses; prepares claim forms and itemized statements for patients as required.
Records and reports statistical and financial information related to accounts receivable to the supervisor as required.
Performs other related duties as assigned.

Qualifications

Grade 12, successful completion of a recognized accounting course, and three (3) years’ recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

Ability to keyboard at 45 wpm
Ability to communicate effectively both verbally and in writing
Ability to deal with others effectively
Physical ability to carry out the duties of the position
Ability to supervise
Ability to organize work
Ability to operate related equipment.

Job Type: Temporary Full-Time (Until March 2027)Wage: $31.64/hour
Location: 505 6th St, New Westminster, BC, V3L 3B9Closing Date: Applications accepted until position is filledHours of Work: 08:00-16:00 (Monday to Friday)Requisition #: 206715E

About BC Shared Health Services

BC Shared Health Services (BCSHS) exists to help create a more connected, sustainable, and responsive health-care system for British Columbia. By bringing together shared services and expertise that support health organizations across the province, we help enable the delivery of safe, high-quality care for the people and communities we serve.

As a new provincial organization, BCSHS has a unique opportunity to shape the future of health care support services in B.C. We are building an organization grounded in collaboration, innovation, accountability, and service, creating streamlined systems and ways of working that strengthen health care delivery across the province.

When you join BCSHS, you become part of a team whose work has a province-wide impact. Our people are at the heart of everything we do and we are committed to creating an environment where employees feel valued, supported, empowered to grow, and inspired to make a difference. We strive to create a culturally safe workplace where all employees belong, and where reflection, learning, and meaningful action help drive positive change for our teams, our organization, and the health system as a whole.