Lead Coordinator, Community Event Services

Position Summary

As the primary coordinator for event and tourism services, the role focuses on the administration of community event and tourism activities including collection of applications, configuring events, generating reports, and providing resource documents and training on system use. Maintain ticketing software, determining event needs, liaising with promoters and tenants, ensuring appropriate fees, and handling invoicing and financial reconciliations. Develop procedures to improve customer service, act as the primary resource for management in development and updating agreements and support contract negotiations, Chair the Event Coordination Staff Committee. Develop event requirements, review post-activity debriefs, and oversee financial settlements.

Key Responsibilities

Lead Event Coordination and Cross-Department Collaboration
Chair the Event Coordination Staff Committee, coordinate participation from key City divisions, and establish standardized requirements for community events and tourism activities.

Oversee Event Planning, Operations, and Logistics
Coordinate event requirements, assign operational and logistical tasks, provide on-site leadership, and ensure effective delivery of community events, tourism activities, and game day operations.

Manage Contracts, Service Agreements, and Risk Compliance
Develop, review, and maintain service agreements, contracts, applications, and related documentation while ensuring compliance with risk management, insurance, financial, and legal requirements.

Support Tenant Relations and Major Agreement Management
Assist with negotiating, administering, and maintaining major tenant agreements while fostering positive relationships with key stakeholders and tenants.

Lead Staff Development and Operational Training
Provide leadership, coaching, mentoring, recruitment support, performance feedback, and training to ensure staff are equipped to deliver high-quality event and tourism services.

Monitor Event Performance and Continuous Improvement
Lead post-event evaluations, review risk mitigation and operational outcomes, gather feedback and testimonials, and implement improvements to enhance future events and customer service delivery.

Oversee Financial and Ticketing Operations
Manage event financial reconciliations, maintain and optimize ticketing systems, and develop reporting metrics to support event evaluation and business decision-making.

Provide Operational Leadership and Strategic Support
Serve as a key resource to management, address customer concerns proactively, act on behalf of management during urgent situations, and lead special projects and initiatives as assigned.

Education and Experience

Requires an individual with a College Diploma in office/business administration or sports/recreation management and up to three years of related job experience, which includes coordination and contract negotiation of events, involvement in the tourism industry, community development, and financial management. Requires excellent customer service skills, professional media relations, strong organizational skills, attention to detail, the ability to co-ordinate a large number of tasks at once and manage competing priorities, and experience with administering ticketing software. Ability to demonstrate sound judgment and decision-making skills and ability to work with minimal supervision.

Compensation

This is a temporary position, up to 13 months

CUPE 126 - Job Class 10

$42.82/hour

Hours of Work and Location

Flexibility regarding work schedule including evenings, weekends and holidays.

35 hours/week

Advertisement Closing Date

Friday, November 20, 2026 at 11:59pm

Accommodation Needs and Protection of Privacy

The City of Peterborough is an organization that strives to embrace the spirit of inclusion, diversity, equity, and accessibility. We are an equal opportunity employer committed to building an inclusive and barrier-free environment in which all individuals have access to the City's goods, services, and facilities. If contacted for an employment opportunity, please advise People and Culture if you require an accommodation.

The personal information submitted for employment is collected under the Freedom of Information and Protection of Privacy Act and will be used to determine eligibility for employment. We thank you for your application but advise that only those selected for an interview will be contacted.