Leasing - Leasing Coordinator

Leasing Coordinator

Lépine Apartments | Full-Time | Multi-Regional Portfolio

The Opportunity

Lépine Apartments is a growing residential real estate organization with rental communities across multiple regions. As our portfolio continues to expand, we're looking for an experienced, sales-oriented Leasing Coordinator to help drive leasing performance and coordinate leasing operations across our properties.

This is more than an administrative coordination role. You'll work closely with the VP of Leasing & Marketing, support leasing teams across multiple locations, and help ensure our leasing operation is consistent, organized, and results-driven.

The ideal candidate understands residential leasing from the ground up, knows what drives conversion, and can balance team leadership, operational oversight, and hands-on leasing support. You'll play an important role in improving performance, developing our teams, and delivering a consistent experience for prospective residents.

What You'll Do

Multi-Regional Leasing Operations

• Coordinate day-to-day leasing activities across Lépine Apartments' properties and regions.

• Support leasing agents operating from different offices and locations, ensuring appropriate staffing, scheduling, and coverage.

• Conduct regular visits to leasing offices and properties as required.

• Identify operational challenges and implement solutions that improve efficiency and consistency.

• Maintain consistent leasing processes, service standards, and operational practices across the portfolio.

Team Leadership & Performance

• Provide direction, coaching, and ongoing support to leasing agents.

• Monitor individual and team performance against established leasing targets.

• Maintain accountability for lead follow-ups, appointments, tours, applications, and signed leases.

• Organize team meetings to review results, challenges, and priorities.

• Support onboarding, training, and development of leasing team members.

• Foster a collaborative, professional, and results-driven team environment.

• Lead by example and provide hands-on leasing support when needed.

Leasing & Sales Performance

• Oversee the leasing process from initial inquiry through to signed lease.

• Ensure leads are promptly assigned, contacted, and followed up on.

• Monitor CRM activity and ensure accurate tracking of prospects and leasing opportunities.

• Review conversion rates, appointments, tours, applications, and signed leases.

• Identify gaps in the sales process and recommend strategies to improve conversion.

• Support agents with prospect follow-up, objection handling, and closing leases.

• Work closely with Marketing to align campaigns, lead generation, and leasing objectives.

• Monitor vacancy levels, rental pricing, incentives, and leasing priorities across the portfolio.

Reporting & Operational Oversight

• Prepare and maintain leasing performance reports by property, region, and agent.

• Track key performance indicators and provide management with meaningful insights.

• Ensure property availability, rental pricing, and inventory information remain accurate.

• Ensure leasing applications, documentation, and lease agreements are completed accurately.

• Work collaboratively with Property Management, Marketing, and other departments.

• Identify opportunities to standardize processes and improve overall leasing operations.

Customer Experience

• Ensure prospective residents receive a consistent, professional experience across all properties.

• Maintain strong knowledge of rental communities, floor plans, amenities, pricing, and availability.

• Assist with escalated inquiries and complex leasing situations.

• Promote responsiveness, professionalism, and strong customer service across the leasing team.

What We're Looking For

• 3–5 years of residential leasing experience.

• Previous experience coordinating, supervising, or managing a leasing team is strongly preferred.

• Experience supporting multiple properties or locations is an asset.

• Proven ability to achieve leasing targets and drive sales performance.

• Strong understanding of lead management, prospect follow-up, property tours, applications, and lease execution.

• Experience with CRM systems; HubSpot experience is an asset.

• Strong organizational, communication, leadership, and problem-solving skills.

• Comfortable working with performance metrics, reports, and conversion data.

• Proficiency with Microsoft Office and relevant business applications.

• Bilingualism (English/French) is an asset.

• Ability and willingness to travel between regional leasing offices and properties as required.

What Sets You Apart

• Leasing Expertise: You understand the leasing business and know what drives results.

• Leadership & Accountability: You can coach, motivate, and hold a team accountable to clear expectations.

• Ownership: You take initiative, solve problems, and don't wait for direction to move things forward.

• Performance Mindset: You understand sales targets, conversion rates, and the importance of timely follow-up.

• Operational Thinking: You bring structure and consistency to multi-location operations.

• Adaptability: You're comfortable balancing competing priorities across multiple properties and regions.

Compensation & Benefits

• Competitive base salary based on experience and qualifications.

• Performance-based bonus tied to overall leasing team results and established objectives.

• Comprehensive compensation and benefits package.

• Opportunity to increase earnings through measurable leasing performance.

• Opportunity to grow within an expanding multi-regional residential real estate organization.

Why Join Lépine Apartments?

This is an opportunity to play a meaningful role in the continued growth of Lépine Apartments and the performance of our leasing operation.

You'll work alongside senior leadership, gain exposure to multiple properties and markets, and help build a consistent, high-performing leasing team across our portfolio.

Join Lépine

At Lépine, we build community — and that starts with the people who help others find their home. If you're a hands-on leasing professional who enjoys developing people, driving results, and improving how things work, we'd love to hear from you.

Accessibility & Equal Opportunity Employment

Lépine is an equal opportunity employer committed to fostering an inclusive, accessible, and respectful workplace. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Disclaimer

The above statements are intended to describe the general nature and level of work performed in this position. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Additional duties may be assigned from time to time based on organizational needs.

Build Quality – Build A Solid Investment

Address: 212 - 555 Legget, Ottawa, ON K2K 2X3

Office: (613) 591-9090

Website: www.lepineapartments.com