Library Services Supervisor

Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

University Libraries support and advance learning and research endeavors by providing collections, facilities and services that expedite access to the world’s information and knowledge. Reporting to the Manager, Access Services (Kellogg), the Library Services Supervisor plays an important role in the daily operations of the Dalhousie Libraries by providing front line library services to a wide range of patrons including students, faculty, staff and members of the public during evening and weekend hours.

• Responsible for the orderly and efficient running of the Access Services department during evenings and weekends. Supervise student employees during their shifts, checking and assigning work.
• Oversees, in collaboration with other Library Services Supervisors, the recruitment, selection, hiring, and training of student employees.
• Provide frontline library services, including circulation, reference, document delivery, and patron support in person, by phone, email and virtual channels.
• Determine information needs and handle inquiries, at the service point, from a variety of patrons (e.g. students, faculty, researchers, and general public) with varying levels of knowledge.
• Support digitization projects, collections initiatives, and other library projects.
• Contribute to the efficient operation of library services across multiple campus locations, particularly during evenings and weekends.

Due to operational requirements, the successful applicant is required to work in-person on campus.

Hours of work:

Fall/Winter
Tuesday – Friday 1 pm – 9pm (Kellogg Library)
Saturday 4:30 pm – 11:30 pm (Killam Library)
Sunday & Monday – Off

Spring/Summer
Tuesday – Thursday 1 pm – 9 pm (Kellogg Library)
Friday 10:30 am – 6:30 pm (Kellogg Library)
Saturday 10 am – 6 pm (Kellogg Library)
Sunday & Monday – off

• Completion of Library & Information Technology diploma, plus one to two years’ library customer service experience (or equivalent combination of training and experience).
• Strong computer skills, including proficiency with Microsoft Office and the ability to learn new technologies and library applications.
• Basic knowledge of library resource management and cataloguing (RDA, AACR2, Library of Congress classification and MARC).
• Experience searching and using library databases and electronic resources, an aptitude for using a variety of software programs, and familiarity with computerized library systems.
• Excellent interpersonal, communication, and organizational skills with the ability to work effectively and collaboratively with diverse individuals and groups.

• Experience supervising and/or leading teams.

The successful candidate is expected to demonstrate proficiency in Dalhousie’s core competencies, in particular:

- Respect & Inclusion
- Self-Awareness & Professionalism
- Adaptability
- Communication
- Service

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Non-probationary bargaining unit employees (NSGEU local 77) are given priority consideration. All other applications will be considered when there is no qualified candidate from the bargaining unit.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please review our Employment Equity information.If you require any support for the purpose of accommodation, such as technical aids or alternative arrangements, please let us know of these needs and how we can be of assistance. Dalhousie University is committed to ensuring all candidates have full, fair, and equitable participation in the hiring process. Our complete Accommodation Policy can be viewed here.