Life Insurance Administrator

Job Title: Life Insurance Administrator

Location: 500 Hwy 7 E, 2nd floor; Richmond Hill, ON L4B 1J1

Employment Type: Full-time / Permanent / 5 Days In-office

Salary Range: $65,000 - $85,000

Reason for Vacancy: New position

Who we are:

Established in 2008, My Insurance Broker is a proud family-owned and Canadian-operated brokerage. As one of Ontario's fastest-growing online brokerages, we have forged strong partnerships with Canada's leading insurance companies. With multiple offices across Southern Ontario and a dedicated support centre in Richmond Hill, we are committed to delivering superior pricing, comprehensive coverage, and exceptional service to our clients.

Our Life & Living Benefits division is an important part of our growing business, providing clients with access to life insurance and living benefits solutions through our network of insurance carriers and industry partners. We are committed to supporting our advisors with the resources, administrative expertise, and operational support needed to deliver quality insurance solutions and an exceptional client experience.

About the role:

We are seeking a detail-oriented and organized Life Insurance Administrator to support the continued growth of our Life & Living Benefits division.

In this role, you will oversee the day-to-day administrative operations of the division, ensuring accurate documentation, regulatory compliance, efficient broker onboarding, and timely case management. You will also coordinate training initiatives and maintain strong working relationships with our insurance carrier and MGA partners.

This is an excellent opportunity for an experienced life insurance administrator who enjoys working in a fast-paced brokerage environment and takes pride in maintaining efficient and compliant processes.

What you’ll be doing:

Compliance & Auditing:

• Review and audit client files to ensure all required documentation is complete, accurate, and properly maintained.
• Verify the presence of key documents, including Advisor Disclosures, Needs Analyses, Fact Finders, Engagement Letters, Meeting Notes, Written Recommendations, and Reason-Why Letters.
• Monitor adherence to firm-wide AML, Privacy, and Market Conduct requirements.
• Identify documentation gaps and follow up with advisors to ensure outstanding requirements are addressed.

Advisor Contracting & APEXA:

• Coordinate broker onboarding, contracting, and compliance profile maintenance through APEXA.
• Monitor advisor licensing requirements, renewal dates, and Errors & Omissions (E&O) insurance coverage.
• Ensure advisor records and contracting documentation are accurate and up to date.
• Follow up on outstanding contracting and compliance requirements.

Inbox & Case Management:

• Monitor and manage the central Life Insurance inbox, ensuring inquiries and requests are addressed promptly.
• Process and coordinate life and health insurance applications.
• Track underwriting requirements, outstanding documentation, and application status.
• Coordinate policy delivery and ensure timely follow-up to support a smooth client experience.

Training & Partner Coordination:

• Schedule and coordinate product training sessions with insurance carriers.
• Liaise with MGA partners, including IDC WIN, and insurance providers such as Desjardins/DFS.
• Support communication and workflow coordination between advisors, internal teams, MGAs, and insurance carriers.
• Assist with coordinating product updates, training materials, and administrative processes.

What we need you to bring:

• College or University Degree, or equivalent relevant experience.
• Minimum of 2 years of experience in life insurance administration, case coordination, or a similar role within a Canadian insurance brokerage or MGA.
• LLQP license in good standing
• Hands-on experience with APEXA and Microsoft 365 applications, including Outlook, Excel, and Teams.
• Working knowledge of Canadian life insurance regulatory and compliance requirements, including AML/FINTRAC, Privacy, and Market Conduct.
• Strong written and verbal communication skills, with the ability to coordinate effectively with advisors, internal stakeholders, and external partners.
• Excellent attention to detail, time management, and the ability to manage multiple priorities in a fast-paced environment.
• Familiarity with life insurance carrier portals, illustration systems, and MGA relationships is an asset.

My Insurance Broker is an equal opportunity employer committed to fostering an inclusive, respectful, and diverse workplace. We are committed to providing accommodation upon request for applicants and employees with disabilities, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of our hiring process, please inform us and we will work with you to meet your needs.

Your application will be reviewed by a member of our recruitment team who will carefully assess your qualifications - never AI. We thank all candidates for their interest, however, only those selected for an interview will be contacted.