Live Operations Associate - Bilingual (English/Arabic)

Live Operations Associate (English/Arabic)

Location: North York, ON (Hybrid – 3 days in office)
Pay Rate: $18.00/hour

Our client, a leading online gaming company, is looking for a Live Operations Associate (English/Arabic) to join their team. If you're passionate about gaming, enjoy solving problems, and thrive in a fast-paced environment, we'd love to hear from you!

What You'll Do

As a Live Operations Associate, you'll help provide an exceptional experience for the online gaming community by supporting players, monitoring game performance, and collaborating with internal teams.

Key Responsibilities

• Respond to player support tickets related to gameplay, billing, and account inquiries.

• Investigate game issues, event reward requests, and analyze bug reports before escalating confirmed issues to QA.

• Troubleshoot technical issues and provide timely resolutions to players.

• Review reports of player violations and take appropriate account actions, including suspensions when required.

• Verify customer accounts for lost, compromised, or scammed accounts.

• Monitor game performance and player activity to identify and report issues.

• Regularly play and test the game to help ensure a high-quality player experience.

• Monitor social media, Discord, and community forums for player feedback and emerging concerns.

• Assist with game testing and collaborate with Product Managers, QA, and Live Operations teams.

• Publish announcements regarding game updates, maintenance, and events while engaging with the gaming community across multiple platforms.

What We're Looking For

Required Qualifications

• 1–2 years of customer service experience.

• Excellent written and verbal communication skills in both English and Arabic.

• Strong problem-solving skills with the ability to provide timely resolutions.

• Basic knowledge of computer hardware and software.

• Proficiency with Microsoft Office.

• Strong organizational, communication, and interpersonal skills.

• Ability to multitask and work effectively in a fast-paced environment.

Nice to Have

• Experience in the gaming industry.

• Passion for online gaming.

• Experience with PC and/or console game testing.

• Familiarity with Discord, gaming forums, or online gaming communities.

Why Join?

• Hybrid work environment (3 days in office).

• Opportunity to work in the exciting online gaming industry.

• Collaborative and supportive team environment.

• Gain hands-on experience with live game operations, player engagement, and quality assurance.

If you're bilingual in English and Arabic, enjoy helping players, and want to build a career in the gaming industry, apply today! A recruiter will be in touch to discuss this exciting opportunity.

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.