Maison Host

Are you passionate about delivering world-class client experiences within the luxury retail industry? Adecco is recruiting for a Maison Host to join a prestigious luxury jewelry and watch Maison in Downtown Toronto. This is an exceptional opportunity for professionals from luxury retail, fine jewelry, watches, fashion, hospitality, private client services, or premium concierge environments who excel at creating highly personalized and memorable experiences.

As the first impression of the Maison, you will play a pivotal role in cultivating lasting client relationships and delivering the impeccable service standards expected of one of the world's most respected luxury brands.

This role is particularly appealing to candidates with experience in luxury retail brands, fine jewelry, luxury watches, designer fashion, five-star hotels, private member clubs, premium automotive brands, or concierge services looking to further their career in the luxury sector.

• Pay rate: $22.00 - $26.00/hour

• Location: Toronto, ON

• Job type: Temporary | Full-time

Here's why you should apply:

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

• Temporary position that could lead to a permanent position

Responsibilities:
Deliver an Exceptional Luxury Client Experience

• Deliver a seamless white-glove welcome experience for VIP clients and guests entering the Maison.

• Serve as the first point of contact for all visitors entering the boutique

• Confirm appointments and escort clients to their designated Sales Associate

• Provide information about the boutique, products, and services while ensuring a seamless client journey

• Maintain a polished and professional presence that reflects the prestige of the brand

Guest Reception & Concierge Services

• Coordinate guest arrivals and manage showroom traffic flow

• Direct clients to the appropriate Sales Associate or Manager

• Curate a refined hospitality experience, ensuring every client receives attentive and personalized service throughout their boutique visit.

• Anticipate client needs and ensure every visitor receives personalized attention

Customer Service & Communications

• Manage inbound phone calls in a professional and courteous manner

• Respond to customer inquiries via email and chat

• Assist clients with questions regarding boutique services, operating hours, appointments, and repair processes

• Resolve inquiries efficiently while maintaining a luxury service standard

Brand Ambassador Responsibilities

• Uphold all boutique, corporate, and client experience protocols

• Ensure compliance with established service standards and customer experience guidelines

• Represent the brand with professionalism, confidence, and enthusiasm

• Maintain a welcoming and elegant boutique atmosphere at all times

Qualifications:
Required

• Bachelor's degree in Fashion, Retail, Hospitality, Business, or a related field preferred

• Minimum one year of experience within luxury retail, fine jewelry, watches, designer fashion, premium hospitality, private clubs, luxury travel, concierge services, or high-touch client experience environments is highly valued.

• Strong verbal and written communication skills

• Outstanding customer service and interpersonal abilities

• Proficiency with Microsoft Office applications

• Professional, polished, and confident presentation

• Strong organizational and multitasking skills

• Ability to work effectively in a fast-paced luxury retail environment

• Must be legally eligible to work, and reside in Canada

Preferred

• Experience within luxury retail, jewelry, watches, fashion, hospitality, or premium customer service

• Multilingual abilities are considered a strong asset

• Passion for luxury brands and exceptional client experiences

• Career-focused individual with a desire to grow within the luxury retail industry

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

Please reach out to learn how the Aspire Academy can upskill you into your next role.
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