Manager, Administration & Operations

About Toronto Metropolitan

For more than 75 years, Toronto Metropolitan University (formerly known as Ryerson University) has been shaping the next generation of leaders through its uniquely innovative, entrepreneurial and career-focused approach to higher education. Driven by bold leadership, cutting-edge research and a deep commitment to academic excellence, TMU collaborates with students, faculties, staff and partners to push boundaries, reimagine solutions and create meaningful change in an increasingly interconnected world.

For a more in-depth understanding of our vision, core values and ongoing work, please see our academic plan

TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter.

About The Image Centre

The Image Centre (IMC) is Canada’s leading institution dedicated to the exhibition, research and collecting of photography. Established in 2012 at Toronto Metropolitan University, in the heart of the city, the IMC welcomes visitors to explore the intersection of photography and culture. Through compelling exhibitions and engaging public programming, the IMC showcases work by emerging, renowned, and anonymous photographers, past and present. With a growing collection of nearly 500,000 photographic objects and an innovative scholarly research program, the IMC is also a vibrant hub for the preservation and study of photography. For more information, visit theimagecentre.ca.

The Opportunity

The Opportunity

The Image Centre is seeking a Manager, Administration and Operations. Working in close collaboration with the Director, this role will provide strategic and operational guidance to support institutional planning and decision-making for The Image Centre. The successful candidate will manage daily operations, including facilities, human resources, marketing and communications and visitor experience. They will lead the coordination of events and public programming, support accessibility,health and safety initiatives, and cultivate a supportive and inclusive environment for all staff as well as visitors. Lastly, this role will advise on policy, lead strategic initiatives, and ensure alignment between administrative processes and the IMC’s academic, cultural, and public engagement goals.

Key responsibilities include:

• Operations and Facilities Management: Plans and manages daily administrative and operational workflows, physical spaces, facilities maintenance, digital infrastructure, security, accessibility, health and safety compliance. Acts as an administrative liaison for the IMC with TMU and external communities.
• Visitor Experience and Public Programs: Manages the successful execution of all front-of-house operations, including staff and volunteer recruitment . Ensures alignment of visitor experience strategies with the IMC’s institutional values, accessibility goals and public engagement priorities. Oversees the logistical execution of all public programs and special events.
• Institutional Communications: Oversees the planning and execution of integrated marketing and communications strategies, guiding the development of campaigns that enhance visibility, audience engagement and reputation.
• Human Resources Management: Acts as the Director’s delegate in handling of institutional personnel issues (e.g., intrapersonal conflicts and misunderstandings, grievances, disciplinary actions, etc.) through initial stages. Makes hiring, performance management and termination recommendations to the Director.
  

Leadership Competencies

Leaders at TMU are required to demonstrate the following Leadership Competencies:

• Acts with Integrity: Demonstrates behaviors aligned with high ethical standards and personal integrity and acts in accordance with TMU values.
• Builds Relationships of Trust & Collaboration: Actively builds a culture of trust and fosters meaningful relationships.
• Leads Inclusively: Creates an inclusive environment where everyone is respected, recognized, empowered to achieve their potential, and valued for their differences.
• Demonstrates Organizational Acumen: Understands and respectfully navigates complex internal and external environments using sound judgment, diplomacy, and tact.
• Drives Vision & Results: Creates and implements a vision grounded in sound decision-making to achieve desired outcomes.

Qualifications
To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

• A minimum of a post-secondary degree in Art History, Arts Administration, Photography, Business Administration or a related discipline is required, with a specialization in history of photography, cultural management/administration, history or the visual arts.
• A minimum of 5 years of professional experience in progressively more responsible administrative positions, with a minimum of 3 years of experience in a supervisory capacity, ideally in a gallery, or a similar cultural or academic environment.
• Experience with institutional communications.
• Experience managing and supervising a staff, preferably in a unionized environment.
• Demonstrated knowledge of budgeting, business/office management and administration practices.
• Knowledge of current and evolving museum operations and practices.
• Strong analytical, organizational and project management skills; investigative skills in order to determine the deployment of finite resources.
• Strong oral and written communication skills, including the ability to speak to groups of people on administrative issues.
• Knowledge of standard office equipment and comprehensive computer skills and command of various applications and tools such as MS Office, Google Workspace, and Adobe Creative Suite.
  

Additional Information (MAC)

• An equivalent combination of education and experience may be considered.
• Applicants who do not meet all of the posted qualifications may, upon the University’s sole discretion, be considered to fill a vacancy on an underfill basis.
• Candidates must have a demonstrated record of dependability/reliability and a commitment to maintain confidentiality.
• We encourage all First Nations, Metis and Inuit peoples or Indigenous peoples of North America, to self-identify in their applications.
• As part of the selection process, candidates may be required to complete an occupational assessment.
• Applications will only be accepted online through Toronto Metropolitan University's career site.
• We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform. All information received in relation to accommodation will be kept confidential.