Manager, Client Services

Manager, Client Services

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 6,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

About the Role:

An exciting opportunity has arisen for a high calibre professional to join Citco’s Client Services team in Toronto. Reporting to a Vice President of the Client Services team, this is a role that requires proactive client relationship management for a portfolio of asset managers.

As the Client Services Manager, you are expected to understand and meet the needs of clients by ensuring service deliverables are met in a timely fashion. It is important to create and nurture long term relationships with clients and work with core and ancillary service teams both locally and globally to ensure service levels are optimal.

Job Duties in Brief:

• Establish professional relationships with clients and other key internal/external parties as required Drive strategic communication with clients and negotiate service level agreements (SLA)
• Understand and communicate clients’ requests with various Citco business functions, operational and support teams to promote effective internal communication
• Develop a broad understanding of Citco business lines and associated product/service propositions
• Understand the industry and regulatory environment and be sensitive to industry change and business trends, identifying new areas of growth
• Identify opportunities to expand existing relationship by cross-selling additional Citco products/services
• Drive the coordination of new client integrations and existing client launches
• Monitor and manage client SLAs and operational deliverables
• Review client profitability & accounts receivable and address negative trends
• Work closely with the Operations team to identify opportunities for process improvements and system development with the aim of minimizing operational risk and improving efficiencies
• Review risk logs and support, co-ordinate and communicate incident resolution as necessary
• Participate and organize operational due diligence reviews and client visits
• Compile periodic board reports, Key Performance Indicators and scorecards for clients
• Carry out periodic risk assessments and peer reviews of clients
• Actively maintain client status, commentary and client updates in internal CRM tools

About You:

• University degree in a relevant discipline and work experience in the financial services industry, preferably within a hedge fund administrator and/or investment company
• 2+ years formal people management / leadership experience
• Strong experience in Hedge Fund Accounting
• Demonstrated leadership experience coupled with superior communication skills
• Highly analytical with strong attributes on business processes, accounting and allocation systems
• Proficiency in Microsoft Office (especially Excel & Powerpoint) and Outlook

What We Offer:

• A challenging and rewarding role in an award-winning global business.
• Opportunities for personal and professional career development.
• Great working environment, competitive salary and benefits, and opportunities for educational support.
• Be part of an industry leading global team, renowned for excellence.

Confidentiality Assured.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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