Publié il y a 29 jours
Manager, Field Service
@ Repligen Corp
California, Ontario
En bref
Repligen Corp is hiring a Manager, Field Service for its West Coast territory to lead Field Service Engineers and drive customer satisfaction, operational execution and service revenue. The role is full-time, based in the United States, with a stated salary range of $130,000-$160,000 and a requirement to travel within the region.
Responsabilités :
- Lead and develop a team of Field Service Engineers across North America
- Manage installations, preventative maintenance and repairs
- Resolve customer complaints and improve customer experience
- Achieve service revenue, profitability and operational KPIs
- Lead continuous improvement and safety initiatives
Résumé des exigences :
- Bachelor's degree in engineering or science required
- 5 years of operations or field service leadership preferred
- Proven experience leading teams and managing customer relationships
- Experience managing a P&L or operational budget
- Willingness to travel within the region
Outils et compétences
Source et dates
Site carrière / système de candidatures · workday
- Date publiée par l’employeur
- 2026-10-15
- Première détection par notre source
- 2026-11-13
- Mise à jour du dossier source
- 2026-11-13
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Gestionnaire |
| Domaine | Service à la clientèle |
| Expérience | 5 an(s) et plus |
| Expérience en gestion | 5 an(s) et plus |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : modérés · route : modérés |
| Milieu de travail | Chez les clients, Bureau, Laboratoire |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur modéré |
| Langues | English |
| Formation | Baccalauréat (exigé) |
| Domaines d’études | Engineering, Science |
| Avantages mentionnés | Congés payés généreux, Horaire flexible, Régime de retraite, Prime de rendement, Actions ou participation |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Repligen Corp
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
FRAUD ALERT: Please take note that it has come to our attention that individuals purporting to work for Repligen are reaching out to prospective job applicants using fraudulent email addresses. All legitimate communications from Repligen will be sent from an individual with an email address ending in @repligen.com. If you have any concerns that a communication may be fraudulent and you would like to confirm whether it is, you may email [email protected] and someone will respond. Repligen is a bioprocessing-focused life sciences company bringing over 40 years of expertise and innovation to our customers. We are inspiring advances in bioprocessing through the development and commercialization of high-value products and flexible solutions that address critical steps in the production of biologic drugs, principally monoclonal antibodies. Repligen headquarters is in Waltham, Massachusetts and our manufacturing facilities are located around the world. We market our products globally through a direct commercial organization in the U.S., Europe and Asia, as well as through strategic partners in select markets.
- Abonnés LinkedIn
- 44 242
- Personnes associées sur LinkedIn
- 1 431
- Bureaux déclarés
- 41 Seyon Street, Building 1, Suite 100, Waltham, MA 02453, US
- Box 965, Sankt Lars väg 47, Lund, SE-220 09, SE
- 18617 S Broadwick St, Rancho Dominguez, CA 90220, US
- 3400 Royalty Row, Irving, Texas 75062, US
- Parkstraße 10, Ravensburg, Baden-Württemberg 88212, DE
- P.O. Box 3262, Breda , 4800 DG, NL
- 111 Locke Dr, Marlborough, Massachusetts 01752, US
- 685 Route 202/206, Bridgewater, NJ 08807, US
- 2685 Park Centre Drive, Simi Valley, CA 93065, US
- 440 Washington St, Auburn, Massachusetts 01501, US
- 1 Fairchild Sq, Clifton Park, New York 12065, US
- Six Cross Road, Kilbarry, County Waterford X91, IE
- Kesk tee 10a, Jüri alevik, Harju Maakond 75301, EE
- Hengyue International Edifice, Lane 1238, Zhangjiang Road, Suite GH, 2nd Floor, Tower 1, Pudong District, Shanghai 201210, CN
- Damodaran Road, No 839, 1st Floor, A Block, Sahakara Nagar, Bangalore, Karnataka 560092, IN
- 2-6-8, Anyoji Spectrum Bldg., 5th Floor, Ritto-City, Shiga 520-3015, JP
- 602-1ho.9-22, Pangyo-ro 255beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do 13486, KR
- 12 Marina View #11-01 Asia Square, Tower 2, Singapore, 018961, SG
- Catégories d’activité
- Consumer Goods
- Health Care
- Biotechnology
- Analytics
- Manufacturing
- Pharmaceutical
- Autres noms enregistrés
- RepliGen Corporation
- Repligen
- Repligen Corporation
- Spécialités
- life sciences
- biologics manufacturing
- bioprocess development
- chromatography
- Protein A
- growth factors
- pre-packed columns
- perfusion
- tangential flow filtration
- alternating tangential flow filtration
- bioprocessing
- hollow fibers
- flat sheet cassettes
- analytics
- bioprocess
- bioprocessing
- gene therapy
- tff systems
- and flowpaths
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 1 343 225 000
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
FRAUD ALERT: Please take note that it has come to our attention that individuals purporting to work for Repligen are reaching out to prospective job applicants using fraudulent email addresses. All legitimate communications from Repligen will be sent from an individual with an email address ending in @repligen.com. If you have any concerns that a communication may be fraudulent and you would like to confirm whether…
| Champ | Valeur |
|---|---|
| Secteur | Biotechnology Research |
| Taille | 1,001-5,000 employees |
| Siège social | Waltham, MA |
| Type d’organisation | Public Company |
| Spécialités | life sciencesbiologics manufacturingbioprocess developmentchromatographyProtein Agrowth factorspre-packed columnsperfusiontangential flow filtrationalternating tangential flow filtration |
| Offres sur Jobsy | 1 |
| Voir la page |
The Manager, Field Service is responsible for leading and developing a high-performing team of Field Service Engineers (FSEs) across a North America territory (West Coast). This role drives operational excellence, customer satisfaction, employee engagement, financial performance, and continuous improvement while ensuring safe, compliant, and efficient service delivery. The Field Service Manager serves as a strategic partner to customers, commercial teams, engineering, quality, and product management functions to support business growth and deliver exceptional customer experiences.
Essential Duties and Responsibilities:
- Lead the Team of highly skilled Field Service Engineers across a North American territory.
- Ensure the health and safety of the Field Service team, colleagues and customers.
- Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.
- Ensure that the Field Service team is:
- Challenged and Busy
- Trained and Developed
- Capable and Prepared
- Motivated and Appreciated
- Supported and Engaged
- Provided with all required tools and test equipment
- Compliant to all quality and safety requirements and standards.
- undefined
- Deliver Outstanding Customer Experiences
- Ensure that all service interventions are performed to provide the highest possible customer experience.
- Manage customer complaints to a swift and satisfactory conclusion.
- Engage and collaborate to drive continuous improvement of the customer experience.
- Ensure the FSE's are supported by Technical Support, the Product Engineers, and Automation Engineers as required.
- Drive Operational Excellence
- Ensuring the effective and efficient operational execution of all Field Service jobs for the Field Service Team – Americas.
- Ensure the timely execution of system installations, preventative maintenance, demo kit maintenance, customer experience center demonstration/display systems, software installations, and system repairs.
- Ensure the capacity model is aligned with the needs of the Repligen Service team supporting Repligen serviceable products.
- Ensure the field service team schedule is optimized, efficient and effective.
- Ensure the required field service team capacity necessary to execute the schedule.
- The RSM will also champion and collaborate on safety, quality, productivity and compliance initiatives.
- Ensure the field service team schedule is optimized, efficient and effective.
- Collaborate to ensure 'Service Readiness' for the launch of all New Product Introductions (NPI).
- Achieve Financial Targets
- The Field Service Manager will be responsible for achieving Service Revenue and profitability targets as well as operational execution KPIs.
- Provide forecast information as required.
- Support growth initiatives as required.
- Champion Continuous Improvement
- Identify, develop, recommend and execute continuous improvement initiatives for the Field Service Team.
- Qualifications
- Bachelors Degree required, BA/BS in an Engineering or Science oriented discipline.
- 5 years prior operations or field service leadership experience preferred.
- Proven experience leading a team, managing customer relationships
- Ability to develop and execute multiple priorities and approaches to meet objectives
- Exceptional interpersonal skills
- Willingness to travel within your specified geographic region.
- Proven leadership and ability to orchestrate resources and motivate teams
- Experience in managing a P&L or operational budget.
- Service business savvy
Our mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated salary range for this role, based in the United States of America is $130,000-$160,000. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits such as paid time off, health/dental/vision, retirement benefits and flexible spending accounts. All compensation and benefits information will be confirmed in writing at the time of offer.
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