Manager, Suitability Oversight - Fixed Indexed Annuities (FIA)

Manager, Suitability Oversight FIA

The Manager, Suitability Oversight FIA is responsible for leading Compliance's second-line suitability oversight program supporting the Fixed Indexed Annuity (FIA) business. This role provides independent oversight and effective challenge of first-line suitability controls, monitoring activities, supervision frameworks, and governance processes to ensure compliance with applicable regulatory requirements, company policies, and industry standards.

The position partners closely with Distribution, Operations, Legal, Risk, Product, and Compliance stakeholders to identify, assess, and mitigate suitability and sales conduct risks across broker-dealer, general agency, bank, and other distribution channels. The incumbent serves as a subject matter expert on annuity suitability requirements, sales conduct risk, and distributor oversight while supporting regulatory readiness, governance reporting, and continuous enhancement of the Company's suitability oversight framework.

Key Accountabilities

Suitability Oversight & Governance

• Lead execution of the FIA Suitability Oversight Program.
• Provide independent review and effective challenge of first-line suitability controls, monitoring activities, and governance processes.
• Assess the effectiveness of suitability supervision frameworks across distribution channels.
• Identify, assess, and escalate regulatory, compliance, and conduct risks.
• Support the development and ongoing enhancement of suitability oversight policies, standards, procedures, and governance documentation.
• Report material findings, emerging risks, and regulatory concerns through established governance channels.

Distributor Oversight & Monitoring

• Maintain risk-based oversight of broker-dealers, general agencies, independent marketing organizations, and other distribution partners.
• Administer distributor oversight processes, including certifications, monitoring, reviews, testing, and reporting.
• Assess the effectiveness of delegated suitability supervision arrangements and distributor control frameworks.
• Conduct periodic distributor reviews and evaluate evidence supporting compliance with suitability requirements.
• Provide effective challenge and recommendations regarding distributor risk management practices and remediation activities.

Monitoring, Testing & Risk Assessment

• Execute risk-based monitoring and testing programs focused on FIA suitability and sales practices.
• Review suitability exceptions, replacement activity, complaint trends, and other key risk indicators.
• Perform thematic reviews and targeted assessments to identify emerging risks and control deficiencies.
• Support development of key risk indicators, monitoring metrics, and management reporting.
• Track issues and corrective actions through remediation and closure.

Producer & Distribution Governance

• Maintain oversight of producer training, licensing, appointment, and competency governance processes.
• Evaluate controls supporting compliance with annuity suitability and best interest requirements.
• Assess emerging risks associated with distribution partners, producers, and sales activities.
• Partner with Distribution and Operations to address identified control weaknesses and regulatory risks.

Regulatory Compliance & Governance Reporting

• Support regulatory examinations, audits, market conduct examinations, and regulatory inquiries.
• Prepare reporting, dashboards, trend analysis, and presentations for Compliance leadership and governance committees.
• Provide regulatory guidance and recommendations regarding suitability and sales conduct risks.
• Participate in cross-functional initiatives supporting product development, regulatory change, and risk mitigation efforts.

Responsibilities

• Execute the Company's FIA suitability oversight framework.
• Conduct independent monitoring, testing, and oversight activities.
• Review suitability surveillance results, management reporting, and exception reporting.
• Perform risk assessments related to suitability, sales conduct, and distribution activities.
• Evaluate the effectiveness of first-line and distributor supervision controls.
• Track findings, issues, and remediation activities to completion.
• Maintain documentation supporting monitoring, testing, certifications, reviews, investigations, and reporting.
• Support audits, examinations, and regulatory inquiries.
• Develop recommendations to strengthen suitability governance, monitoring, and oversight effectiveness.
• Serve as a subject matter expert on annuity suitability regulations and sales conduct compliance.

Job Requirements

Education

• Bachelor's degree in Business, Finance, Economics, Risk Management, Compliance, Law, or a related discipline, or equivalent experience.

Experience & Technical Expertise

• 7+ years of experience in insurance compliance, suitability oversight, sales conduct compliance, risk management, audit, legal, regulatory oversight, or related functions.
• Deep knowledge of the NAIC Suitability in Annuity Transactions Model Regulation, including insurer responsibilities, best interest obligations, producer training requirements, supervision standards, and oversight expectations for delegated suitability functions.
• Strong understanding of state annuity suitability requirements, insurance regulatory frameworks, and sales practice regulations applicable to Fixed and Fixed Indexed Annuities.
• Experience designing, executing, or overseeing suitability monitoring, testing, surveillance, compliance reviews, and risk assessments.
• Experience providing independent oversight and effective challenge of first-line controls, distributor supervision frameworks, and third-party distribution arrangements, including broker-dealers and general agencies.
• Knowledge of producer licensing, appointment, training, and supervision requirements applicable to annuity distribution.
• Experience supporting regulatory examinations, market conduct examinations, audits, and regulatory inquiries.
• Demonstrated ability to analyze regulatory requirements, assess control effectiveness, identify emerging risks, and provide practical compliance recommendations.
• Strong analytical, reporting, communication, and problem-solving skills.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-JH

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$92,475.00 USD - $160,290.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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Company: John Hancock Life Insurance Company (U.S.A.)