Marketing Workflow Coordinator, Email Administration

Marketing Workflow Coordinator, Email Administration
On behalf of our Banking client, Procom is searching for a Marketing Workflow Coordinator, Email Administration for a 12-month role. This position is fully remote.

Marketing Workflow Coordinator, Email Administration - Job Description:
We are seeking an organized, responsive Marketing Services Coordinator to manage our shared marketing inbox and act as the first point of contact for all creative and digital marketing requests. This role involves fast, accurate triage and routing of a high volume of inbound emails, ensuring efficient communication and support within the marketing team.

Marketing Workflow Coordinator, Email Administration - Responsibilities:
• Act as the first point of contact for all emails arriving in the shared marketing inbox
• Review and action all incoming emails, with a daily target of clearing the inbox by 4:00 PM EST
• Respond to basic inquiries independently
• Identify and escalate requests needing consultant intervention
• Log actionable requests into Wrike and ensure proper routing
• Maintain organized tracking and follow-up to ensure no requests are missed
• Provide friendly, professional, and timely responses to all stakeholders
• Collaborate with marketing consultants to streamline intake and routing

Marketing Workflow Coordinator, Email Administration - Mandatory Skills:
• Experience supporting financial services, advisor networks, or branch-based organizations preferred
• 2-3 years of experience in a customer support, coordinator, traffic management, administrative, or marketing operations role
• Prior experience in a shared inbox or helpdesk-style role
• Excellent English communication skills (written & spoken)
• Solid understanding of creative and digital marketing requests
• High comfort level with email management at volume (100–150 emails/day)
• Experience with project management tools; Wrike experience is a plus

Marketing Workflow Coordinator, Email Administration – Nice-to-Have Skills:
• French language skills
• Experience working as part of a multi-disciplinary marketing team
• Understanding of how creative, digital, and strategy functions interconnect
• Strong written communication skills
• Ability to flag recurring questions or trends for process improvements

Marketing Workflow Coordinator, Email Administration – Assignment Length:
This is a 12-month contract position.

Marketing Workflow Coordinator, Email Administration - Start Date:
ASAP.

Marketing Workflow Coordinator, Email Administration - Assignment Location:
Toronto, Ontario, Canada. This position is fully remote.