Medical Office Administrator

Are you an empathetic, highly organized individual looking to advance your career in the healthcare sector? We are seeking a dedicated Medical Office Assistant to join a premier, high-volume neurology practice in the heart of Calgary. As a Medical Office Assistant, you will be the face of the clinic, providing essential support to both patients and specialized practitioners. This is a unique opportunity within our healthcare specialization at Randstad Professional to step into a fast-paced environment where your clinical administrative skills will directly impact patient care and clinic efficiency.

As a Medical Office Assistant, you will navigate the complexities of a specialty neurology practice that sees upwards of 200 patients on peak days. This role is ideal for a Medical Office Assistant who thrives in a "hub" environment, working collaboratively with both front-end reception and back-end administrative teams. Whether you are managing complex scheduling or performing patient intake, your role as a Medical Office Assistant is vital to the seamless flow of one of Alberta's busiest neurological centers. Joining this team means becoming part of a long-standing group of professionals, with many staff members boasting over five years of tenure.

Advantages
• Competitive pay scale ranging from $20.00 to $25.00 per hour based on certification and experience.
• Permanent full-time position
• Flexible working hours of either opening shift from 7:00/7:30 AM – 3:00/3:30 PM or closing shift from 8:30/9:00 AM – 4:30/5:00 PM.
• Comprehensive work-life balance with consistent daytime shifts (no late nights or weekends).
• Access to branded black scrubs provided by the office after an initial period.
• Central location on 17th Avenue, easily accessible via public transit and local parking.
• Mentorship from a stable team of long-term employees with 5+ years of experience.
• Participation in a supportive healthcare environment focused on professional growth.

Responsibilities
• Manage high-volume front-desk reception duties, acting as the primary point of contact for patients and visitors.
• Execute efficient patient intake and outtake procedures to ensure clinical data is captured accurately.
• Coordinate and book complex follow-up appointments and specialist consultations within the EMR system.
• Provide comprehensive phone support, triaging inquiries and managing a multi-line telecommunications system.
• Process point-of-sale transactions and manage daily financial reconciliations for clinic services.
• Maintain and update Electronic Medical Records (EMR) with high attention to detail and patient confidentiality.
• Collaborate with the "back-end admin hub" to ensure all laboratory and test results are filed and flagged correctly.
• Assist team leads and senior staff in maintaining a clean, professional, and welcoming clinic environment.
• Navigate a fast-paced workflow, ensuring that 150–200 daily patients receive timely and compassionate service.

Qualifications
• Proficiency in Electronic Medical Records (EMR) software and basic Microsoft Office suite (Outlook/Excel).
• Exceptional verbal and written communication skills tailored for a professional healthcare setting.
• Strong multi-tasking abilities with the capacity to remain calm under pressure in high-volume environments.
• High level of compassion and empathy when dealing with patients facing neurological challenges.
• Precise data entry skills and a keen eye for administrative accuracy.
• Ability to work effectively in a team-based "hub" structure alongside senior administrative staff.

Summary
"Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career."

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.