Medical Office Assistant

Medical Office Assistant

Entity: WELL Health Clinic Network Inc.

Position Title: Medical Office Assistant

Hourly Pay Range: $20–$23

Job Class: Part-Time

Work Location: North York and Mississauga, Ontario

Schedule: 32 hours per week, Monday to Thursday

About the Company

WELL is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients. WELL has built an innovative practitioner enablement platform that includes comprehensive end-to-end practice management tools inclusive of virtual care and digital patient engagement capabilities as well as Electronic Medical Records (EMR), Revenue Cycle Management (RCM) and data protection services. WELL uses this platform to power healthcare practitioners both inside and outside of WELL’s own omni-channel patient services offerings.

WELL owns and operates Canada’s largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multinational multidisciplinary telehealth offering. WELL is publicly traded on the Toronto Stock Exchange under the symbol “WELL”.

To learn more about the company, please visit: www.well.company

Position Summary

WELL Health Hemorrhoid Treatment Centres is seeking a reliable, organized, and professional Medical Office Assistant to support our clinics in North York and Mississauga. Working collaboratively with physicians and clinic staff, you will provide administrative support, coordinate patient appointments and referrals, and help deliver a welcoming and efficient patient experience.

This part-time position offers 32 hours per week, Monday to Thursday. Candidates must be able to commute to both clinic locations.

What you will be doing

• Greet and register patients, verify health coverage, and collect payments.
• Answer incoming calls, respond to patient inquiries, and provide information about appointments and clinic services.
• Schedule, confirm, and coordinate patient appointments to support efficient clinic operations.
• Review and route incoming patient referrals according to established clinic protocols, ensuring complete documentation and timely follow-up. Escalate questions requiring clinical assessment to the appropriate healthcare professional.
• Communicate with referring physicians’ offices regarding referrals, missing information, and patient scheduling.
• Escort patients to and from examination rooms, coordinate patient flow, and clean and prepare rooms between appointments.
• Maintain accurate electronic medical records, update patient information, and manage clinical documentation.
• Assist with billing, payment processing, and general administrative duties.
• Monitor incoming faxes and correspondence, ensuring timely processing and follow-up.
• Maintain the confidentiality and security of patient information at all times.

You have

• Previous experience in a medical office setting is preferred.
• Familiarity with electronic medical record systems is an asset.
• Strong communication, organizational, and multitasking skills.
• A professional, compassionate, and patient-focused approach.
• The ability to work efficiently in a busy clinical environment, both independently and as part of a team.
• Strong attention to detail and a commitment to maintaining patient confidentiality.
• Availability to work the schedule below and the ability to commute to both clinic locations.

Work Schedule

• Monday: North York.
• Tuesday: Rotating between North York and Mississauga.
• Wednesday: Mississauga.
• Thursday: Mississauga.

Total weekly hours: 32.

The hourly rate for this position ranges from $20–$23 and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive rate that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar. Learn more in our Sustainability Impact Report.

Want to read more about us? Visit https://stories.well.company/