Medical Record Review Associate

Adecco is currently a Bilingual Medical Record Review Associate to support program operations, service delivery, reporting, and process improvement initiatives in a fast-paced, collaborative environment.

This role is ideal for candidates with experience in program administration, operations support, client services, process documentation, training, and stakeholder coordination who thrive on solving problems and ensuring operational excellence.

• Pay Rate: $36.50/hour

• Location: Remote | Ontario

• Shift: Monday to Friday | 9:00 AM to 5:30 PM

• Job type: Temporary 6 months with possibility of extension | Full-time

• Vacancy Status: This posting is for an existing vacancy.

Here's why you should apply:

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

Responsibilities:

• Provide exceptional service to internal and external stakeholders

• Generate accurate reports, documentation, and program records

• Support the development, documentation, and implementation of departmental procedures and SOPs

• Analyze information and make recommendations to improve processes and team performance

• Identify and implement continuous improvement opportunities

• Assist with special projects, program initiatives, and operational activities

• Resolve technical, operational, and process-related issues

• Act as a liaison between teams to coordinate effective service delivery

• Support escalations and serve as a key resource for complex inquiries

• Participate in training, knowledge sharing, and team development activities

• Maintain confidentiality and protect sensitive information

• Collaborate with stakeholders to identify solutions and improve workflows

Qualifications and Skills:

• Fully bilingual in French and English (spoken and written)

• Bachelor's degree in a related field or equivalent professional experience

• Minimum 3 years of experience in program administration, operations, client services, healthcare support, or a related specialized field

• Nursing experience and active certification are considered an asset

• Exceptional customer service and communication skills

• Strong analytical, organizational, and problem-solving abilities

• Ability to adapt in a rapidly changing environment and manage competing priorities

• Proven ability to meet deadlines while maintaining accuracy

• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook

• Ability to work independently and collaboratively within a team

• Must be legally eligible to work, and reside in Canada

If you're a bilingual professional who enjoys coordinating programs, supporting stakeholders, improving processes, and delivering exceptional service, apply today! Our dynamic team of recruiters will reach out if you qualify for this role.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

Please reach out to learn how the Aspire Academy can upskill you into your next role.

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