Meeting and Conference Centre Team Lead

Norton Rose Fulbright Canada LLP is seeking a Meeting & Conference Centre Team Lead to join our Calgary office. Reporting to the Manager, Office Services & Facilities, this role is responsible for overseeing the daily operation of the firm's conference floor, catering and hospitality services, and reception function. The successful candidate will lead a team responsible for delivering an exceptional and consistent experience for clients, visitors, lawyers, partners, and business services professionals. This role requires a hands-on leader who thrives in a fast-paced environment, demonstrates strong operational discipline, and is committed to service excellence.

You will be focusing on:

• Conference Floor Operations & Client Experience
  • Lead the day-to-day operation of the conference floor, ensuring meeting rooms, boardrooms, and client-facing spaces are maintained to the highest standards.
  • Oversee the planning and execution of internal and external meetings, including room setup, catering, audio-visual requirements (in coordination with our AV team), hospitality services, and room turnover.
  • Act as the primary point of coordination for conference floor operations, proactively managing scheduling conflicts, service issues, and last-minute requests.
  • Partner with lawyers, assistants, facilities, AV, and other stakeholders to ensure a seamless meeting and client experience.
  • Establish and maintain operating procedures and service standards that reflect a premium professional services environment.
• Catering & Hospitality Leadership
  • Lead, coach, schedule, and develop the catering and conference services team while fostering a culture of accountability, professionalism, and exceptional client service, including assessing operational capacity and coordinating temporary or external staffing resources during team absences, peak service periods, and special events.
  • Ensure catering, food and beverage service, meeting support, inventory management, and hospitality services are delivered consistently and to a high standard.
  • Manage vendor relationships, monitor service quality, and oversee hospitality-related invoices and expenses , including responsibility for purchase orders, invoice reconciliation, procurement activities, budget tracking, and vendor payment coordination.
  • Establish, implement, and monitor service standards to ensure consistent execution and the highest levels of cleanliness, health and safety, organization, and presentation across all client-facing and service areas.
  • Support the planning and delivery of client events, receptions, and firm functions as required , including recurring hospitality programs, employee engagement initiatives, and special events.
• Reception & Front-of-House Excellence
  • Oversee reception and front-of-house operations, ensuring a welcoming, professional, and seamless experience for all clients and visitors.
  • Ensure appropriate reception coverage and provide leadership support during peak periods, absences, and high-profile meetings.
  • Establish and reinforce front-of-house service standards, visitor management protocols, and escalation procedures.
  • Serve as the escalation point for client-facing service issues and identify opportunities to continuously enhance the visitor experience.
  • Ensure reception and conference services operate as an integrated team to deliver exceptional service across all client touchpoints , while coordinating closely with lawyers, legal assistants, facilities, AV, vendors, and other business services teams.

What you bring to the role:

• 5+ years of experience in conference services, hospitality, catering, reception, or client-facing operations within a professional services, hospitality, or corporate environment.
• Previous leadership experience with responsibility for coaching, scheduling, training, and performance management.
• Experience working in a law firm, professional services firm, private club, luxury hotel, or similar high-service environment is strongly preferred.
• Strong organizational, communication, and stakeholder management skills.
• Demonstrated ability to manage multiple priorities while maintaining exceptional attention to detail and service standards.
• Experience overseeing vendors, budgets, inventory, and service delivery.
• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook) and experience using room booking and event management systems to support efficient operations and a high-quality client experience.
• Fluency in English required; bilingualism in French is an asset.
• Willingness to work flexible hours, including after-hours and weekends as needed

Working Arrangement

• This is a highly collaborative, client-facing leadership role that requires a significant on-site presence. The successful candidate will be expected to work from the Calgary office five days per week to support the conference floor, hospitality team, reception operations, and client service requirements.
• Core hours are generally 9:00 a.m. to 5:00 p.m.; however, this role supports an operational coverage window that typically spans 7:30 a.m. to 6:00 p.m. and requires flexibility to adjust working hours accordingly. As a hands-on leadership role, the successful candidate must be prepared to support meetings, events, receptions, and operational demands outside regular business hours and to provide coverage or coordinate solutions when unexpected staffing shortages or service requirements arise.

Why join our team:

• Hybrid work environment
• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Telemedicine services
• Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
• Training and development programs based on your interests and needs
  

Ready to join a proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment? Come join us!

As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.

To find out more about how we integrate diversity, equity and inclusion in everything we do please click Diversity, equity and inclusion | Canada | Global law firm | Norton Rose Fulbright.

If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.

Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.

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Please note that this job posting is being advertised to fill an existing vacancy.