Meeting Room Concierge

About The Role

We are looking for a Meeting Room Concierge to join our End User Computing Services team. In this role, you will help deliver a best-in-class meeting room experience by ensuring technology, equipment, and room environments are ready for important meetings and presentations.

You will proactively monitor meeting room technology, troubleshoot technical issues, support users, and provide on-site assistance when needed. Working closely with Service Delivery Managers, deskside support teams, other Meeting Room Concierges, and executive-level client contacts, you will help ensure every meeting runs as smoothly as possible.

Depending on client needs, you may be dedicated to one client location, provide rotating support across several clients, or support a combination of both.

What You Will Do

• Monitor meeting room systems through the Microsoft Teams Rooms Pro Management portal and proactively address system health, patching, compliance, and technical concerns.
• Review meeting schedules and prepare rooms before meetings, presentations, and virtual collaboration sessions.
• Set up and test cameras, microphones, displays, projectors, smartboards, and other meeting room technology.
• Provide calm, professional, and responsive technical support before, during, and after meetings.
• Troubleshoot Microsoft Teams Rooms, Crestron products, connectivity issues, and other audio-visual equipment.
• Support executive-level users and high-profile meetings where immediate assistance may be required.
• Track meeting room performance, user satisfaction, recurring issues, and opportunities to improve the overall service.
• Maintain meeting room equipment inventory, technical documentation, knowledge articles, how-to guides, and troubleshooting procedures.
• Coordinate user training and support the administration of audio-visual projects and technology improvements.
• Work closely with clients and internal teams to ensure consistent service delivery across all supported locations.
• Stay current with Microsoft Teams features, meeting room hardware, and emerging collaboration technologies.

What You’ll Bring

Technical Experience

• Five or more years of experience working in information technology, audio-visual services, meeting room support, or a related environment.
• Experience supporting Microsoft Teams, Microsoft 365, and Microsoft Teams Rooms.
• Familiarity with the Microsoft Teams Rooms Pro Management portal.
• Knowledge of audio-visual equipment, including cameras, microphones, displays, projectors, and smartboards.
• Experience with Crestron products and related troubleshooting.
• A basic understanding of networking concepts such as IP addressing, VPNs, Wi-Fi, and device connectivity.
• CTS certification is considered an asset.

Customer and Executive Support

• A strong customer-service mindset with the ability to respond quickly and professionally in high-pressure situations.
• Comfort supporting executive-level clients, important meetings, and presentations.
• Clear and professional verbal and written communication skills.
• The ability to remain calm, organized, and solution-focused when technical issues arise.

Organization and Teamwork

• Excellent organizational and time-management skills with the ability to manage multiple priorities.
• A dependable, self-motivated approach with the ability to take ownership of tasks and projects.
• Strong problem-solving skills and the ability to identify and resolve issues in a timely manner.
• A collaborative mindset and a desire to contribute to a close-knit team.
• An interest in continuous learning and improving the client experience through new technologies and better processes.

Why Join WBM?

At WBM, you will be part of a team that values collaboration, learning, and meaningful work. Your role will contribute directly to delivering dependable technology experiences and helping organizations across Western Canada succeed.

Additional Details

WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health they must also provide for your financial well-being. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP.

WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of! For more information on how our team’s give back in our community, please view our Community Impact Report.

Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.

Connect with us on LinkedIn @wbmtech.