Publié il y a 2 mois
Member Services Agent, 10XTO
@ Hotel X Branding
Toronto, Ontario
En bref
Hotel X Branding is hiring a full-time Member Services Agent for 10XTO, a large athletic and wellness club. The role runs the front desk, greets members, handles requests and complaints, and processes payments. Flexible shifts including evenings, weekends and holidays are required, and a bachelor's degree or customer service experience is preferred.
Responsabilités :
- Run daily front desk operations and member flow
- Deliver member experience and resolve complaints
- Answer phones and record guest requests
- Process cash and credit card transactions
- Communicate outstanding issues to management
Résumé des exigences :
- Bachelor degree and/or customer service experience preferred
- CSI/Daxko membership software experience preferred
- Advanced computer literacy (Word, Excel, PowerPoint, email)
- Excellent oral and written communication
- Flexible availability including evenings, weekends and holidays
Outils et compétences
Source et dates
Site carrière / système de candidatures · ultipro
- Date publiée par l’employeur
- 2026-09-04
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-10-23
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Horaire | jour, soir, jours fériés, fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Chez les clients |
| Position | Surtout debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Candidatures encouragées | Personnes handicapées |
| Formation | Baccalauréat (préféré) |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Hotel X Branding
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 13 |
10XTO is a world-class athletic facility with 90,000 sq. ft. of both indoor space and terraces, designed to embrace guests and members in a lifestyle dedicated to the ultimate in health, wellness, and balance. 10XTO will be staffed by the most outstanding professionals and outfitted with a rooftop pool, squash courts, tennis courts, state of the art weight and cardio machines, classes, a golf simulator and a fully staffed children’s play zone.
Job Summary
The Member Services Agent is the first point of contact for members entering the club, and are therefore responsible for delivering an exceptional first impression of their member experience.
Role and Responsibilities
- Execute the daily operations of the Front Desk
- Ensuring an efficient flow of members in and out of the club
- Delivering exceptional member experience
- Address and respond to member and guest complaints, concerns and requests in an efficient and timely manner
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Answer phones in a prompt and courteous manner – recording and processing all guest calls, messages, requests, questions or concerns
- Accurately process all cash and credit card transactions using established procedures and software
- Communicate any outstanding member or guest requests or issues to management
- Work as part of a team and communicate with other departments as per club procedures to ensure excellent quality and service
- Participate in club and community events as needed
Qualifications:
Bachelor degree and/or experience working in customer service preferred.
Experience working with CSI/Daxko membership software preferred.
Advanced computer literacy (Word, Excel, PowerPoint, email).
Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of guests in a professional and cordial manner.
Exceptional organizational/problem solving skills, must be self-motivated and very detail oriented.
Flexible shift availability including evenings, weekends and holidays. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the club. In addition, attendance at all scheduled training sessions and meetings is required.
10XTO is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.
This posting represents a current vacancy and 10XTO does not use artificial intelligence to screen, assess, and/or select applicants.
Qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.
We thank all applicants; however, only those selected for an interview will be contacted.
Journal
Visible seulement par vous. Conservé sur cet appareil, et dans votre compte une fois connecté.