Mid-Senior ServiceNow Developer / Technical Consultant

Title Role: Mid-Senior ServiceNow Developer / Technical Consultant
Contract Duration: 6 Months with strong possibility of Extension
Location: Toronto, Ontario – Hybrid, 1–2 days onsite per week

Position Summary
We are seeking an experienced Senior ServiceNow Developer / Technical Consultant (Contract) to support the ongoing development, enhancement, and implementation of our ServiceNow platform, with a primary focus on Configuration Management Database (CMDB), Hardware Asset Management (HAM), Software Asset Management (SAM), and enterprise inventory management initiatives.
This role will play a key part in advancing our ServiceNow-based asset and configuration management capabilities by designing, configuring, integrating, and optimizing solutions that improve the quality, accuracy, governance, and visibility of enterprise asset and configuration data.
The successful candidate will work closely with the Project Manager, Business Analysts, CMDB administrators, SN Developers and various business stakeholders to deliver scalable, maintainable, and secure solutions aligned with ServiceNow best practices and organizational standards.
This is a hands-on technical consulting role requiring strong ServiceNow development expertise, deep understanding of CMDB and asset management processes, and experience implementing enterprise-scale inventory and discovery solutions.

Key Responsibilities
CMDB & Inventory Management

• Design, implement, and enhance CMDB capabilities, data models, and configuration item (CI) lifecycle processes.
• Support CMDB health initiatives including completeness, correctness, compliance, and relationship integrity.
• Develop and maintain CI class structures, identification and reconciliation rules, and governance controls.
• Assist in establishing and improving configuration management processes and operational procedures.
• Support asset and configuration data alignment across infrastructure, applications, services, and business systems.

• Configure and enhance ServiceNow HAM and SAM capabilities.
• Support hardware asset lifecycle management, including procurement, deployment, inventory management, transfers, and disposal processes.
• Configure software asset management workflows and support software compliance initiatives.
• Assist with asset normalization, software discovery, entitlement management, and license reconciliation activities.
• Collaborate with stakeholders to improve asset visibility, reporting, and governance.

• Develop and customize ServiceNow solutions using:
  • Business Rules
  • Script Includes
  • Client Scripts
  • UI Policies
  • Flow Designer
  • IntegrationHub
  • Catalog Items
  • Workflows and Automations
• Build scalable solutions that support inventory, asset, and configuration management objectives.
• Develop custom applications, integrations, and enhancements where required.

• Implement and support ServiceNow Discovery, Service Mapping, and related inventory data collection capabilities.
• Develop integrations with external systems using REST APIs, IntegrationHub, MID Servers, and other supported technologies.
• Support data imports, transformations, reconciliation, and synchronization processes.
• Troubleshoot CMDB and asset data issues across multiple data sources.

• Translate business requirements into technical solutions and architecture recommendations.
• Provide technical guidance and best practice recommendations to project teams and stakeholders.
• Document configurations, design decisions, technical specifications, and operational procedures.
• Support knowledge transfer activities and collaborate with internal platform teams.

• 5+ years of ServiceNow development and implementation experience.
• Proven experience with CMDB design, governance, and administration.
• Hands-on experience implementing or supporting:
  • Hardware Asset Management (HAM)
  • Software Asset Management (SAM)
  • Tech Currency
  • Discovery
  • Configuration Management
• Experience with ServiceNow integrations and automation capabilities.
• Experience working on enterprise-scale ServiceNow projects.

• Deep understanding of ServiceNow platform architecture.
• Experience with:
  • CMDB Data Manager
  • Identification & Reconciliation Engine (IRE)
  • Discovery
  • IntegrationHub
  • Flow Designer
  • REST/SOAP APIs
  • MID Servers
• Strong understanding of asset lifecycle management and configuration management practices.

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) for:
  • HAM
  • SAM
  • Discovery
  • CMDB

• Experience leading CMDB transformation or inventory management initiatives.
• Experience improving CMDB health, asset governance, and inventory accuracy.
• Experience integrating ServiceNow with endpoint management, procurement, discovery, or infrastructure platforms.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement capabilities.

Applicant Notices & Disclaimers

• For information on benefits, equal opportunity employment, and location-specific applicant notices, click here

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. The pay rate for this position is C$70.00/hr.