Publié avant-hier
Monitoring Room / SOC Shift Supervisor
@ Admiral Security and Investigations
Dieppe, Nouveau-Brunswick
En bref
Admiral Security and Investigations is hiring a Monitoring Room / SOC Shift Supervisor to lead operators on 24/7 alarm and video monitoring shifts. The role handles alarm and video events, escalations, client requests and critical incidents, and coaches and trains the team. It requires at least 2 years of supervisory experience, bilingual English and French, and rotating shifts including nights, weekends and holidays.
Responsabilités :
- Lead and coach monitoring operators during the shift
- Oversee alarm and video event handling and escalation
- Coordinate responses with police, keyholders and clients
- Take charge of critical incidents and make real-time decisions
- Train and onboard new operators
Résumé des exigences :
- Minimum 2 years supervisory or team leadership experience in a monitoring environment
- Bilingual in English and French
- Experience with CHeKT, DICE, Ajax or similar platforms
- Available for rotating shifts including nights, weekends and holidays
- Ability to pass a criminal record check
Outils et compétences
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- 2026-11-11
- Première détection par notre source
- 2026-11-14
- Mise à jour du dossier source
- 2026-11-14
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Administration |
| Expérience en gestion | 2 an(s) et plus |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 (estimé) |
| Horaire | jour, soir, jours fériés, fins de semaine, nuit |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Vérifications | casier judiciaire |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Admiral Security and Investigations
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 3 |
About the Role
Admiral is seeking an experienced Monitoring Room / SOC Shift Supervisor to provide hands-on leadership to our
monitoring team.
The Shift Supervisor leads operators during their shift and ensures that alarms, video events and client requests are
handled quickly, accurately and in accordance with established procedures. The successful candidate will coach
operators, maintain high operational standards and personally take charge during critical incidents.
Key Responsibilities
• Lead, guide and coach monitoring operators throughout the shift.
• Set priorities and ensure the team remains focused on operational standards.
• Oversee alarm and video event handling, verification, escalation and dispatch.
• Coordinate responses involving police, keyholders and clients when required.
• Take charge of critical incidents and make sound decisions in real time.
• Ensure procedures, client instructions and quality standards are consistently followed.
• Conduct shift briefings and handovers.
• Maintain accurate shift logs and incident reports.
• Train and onboard new operators and provide ongoing coaching.
• Manage shift coverage, breaks and absences.
• Escalate technical issues, including offline cameras, connectivity problems and alarm signal issues, to the IT
team.
• Communicate professionally with clients regarding incidents and service requests.
Required Qualifications
• Minimum 2 years of supervisory or team leadership experience in a monitoring centre, central station, SOC,
dispatch centre, command centre or similar environment.
• Bilingual in English and French.
• Strong leadership skills with the ability to guide, motivate and hold a team accountable to clear standards.
• Calm, decisive and organized under pressure.
• Sound judgment when managing critical incidents.
• Experience using alarm and video monitoring platforms such as CHeKT, DICE, Ajax or similar systems.
• Excellent written and verbal communication skills, including clear and accurate incident reporting.
• Availability to work rotating shifts, including nights, weekends and holidays.
• Ability to successfully pass a criminal record check.
Preferred Qualifications
• Experience with video analytics or AI-based monitoring platforms.
Why Join Us?
This position offers the opportunity to take a key leadership role within a 24/7 monitoring operation. You will help
guide the monitoring team, maintain strong operational standards and directly contribute to the quality and
reliability of the services provided to our clients.
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