Network Analyst - Technology Services

Job Description

As part of the larger ICAT team works under indirect supervision, participates in planning, implementing, designing, analyzing, maintaining, and provides technical support for a large, complex computer systems and data communications networks. The Network Analyst will be part of a group responsible for the installation, configuration, maintenance and administration of enterprise network infrastructure. The Network Analyst will participate with management and other team members on all projects as they relate to network infrastructure and is expected to provide input, ideas, recommendations in a team-oriented work environment. Contribute to safe, quality care by:

• Managing a workload effectively in a fast-paced environment.
• Addressing and resolving issues in a productive, respectful manner.
• Exercising sound professional judgment and using best practice guidelines.
• Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

• College diploma in Computer Networking, Information Technology etc., or other related field, or equivalent experience and industry certifications.
• ITIL certification is required or commitment to complete within six (6) months from the date of hire.
• Minimum of 2-3 years of overall IT experience with at least 1 year in a large enterprise network Infrastructure environment.
• Excellent verbal communication, writing and presentation skills required.
• Knowledge of enterprise network operations.
• Knowledge of Data Center and Campus Network Infrastructure.
• Knowledge of TCP/IP and common network protocols (LACP, OSPF, BGP etc.).
• knowledge of DHCP, IP Helper, SNMP etc. network management protocols.
• Knowledge of Cisco switch, wireless controller, router etc. LAN/WLAN/WAN Infrastructure equipment.
• Knowledge of network package capture and monitoring tools PRTG enterprise, Wireshark etc.
• Knowledge of enterprise firewall and VPN remote access technologies.
• Knowledge of Network Configuration Management (NCM) and Security Information and Event Management (SIEM).
• Knowledge of Cisco Unified Communications Manager, VoIP, SIPT, QoS, Video Conferencing etc.
• Knowledge of Data Center Operations, VMware, SAN/Blade Chassis, Load Balancer, Linux and Windows systems, VDI, Citrix etc.
• Solid hands-on experience with PC, Zero Client, Think Client, Laptop, Printer, IP phone etc. end device support.
• Experience with ServiceNow Incident and Change management.
• Experience with Microsoft Visio/Power Point/Word/Excel etc. for network diagram, presentation and technical support document.
• PIPEDA/PHIPA compliance experience as it relates to network best practices and security as well as managing and complying with PIPEDA/PHIPA network controls.
• Valid Ontario driver’s license and access to a reliable vehicle.
• Flexibility to work after hours if required.

What else do you bring?

• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Candidate must have strong interpersonal skills and the ability to communicate both verbally and written in a professional manner.
• Ability to create and maintain positive and professional business relationships with both internal associates and external customers.
• Proven organizational and time management skills.
• Demonstrated strong analytical and troubleshooting skills.
• Able to work on multiple projects simultaneously.
• Ability to learn and master new technology quickly and improve personal performance through continual self-study.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
• Proven attendance record.
• Ability to perform the essential duties of the job.
• Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
• Demonstrates understanding of contribution to patient and staff safety.

Preferably, your profile also includes:

• CompTIA A+ and Network+ are preferred.
• CCNA RS certificate is an asset.

*You may be required to work at any site of Mackenzie Health.

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Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

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