Network Operations Engineer

Connectivity Practice, Network Operations Engineer

Summary

We are seeking an experienced Network Operations Engineer to join our Managed Services team, focused on delivering high-quality network solutions and ongoing support for our clients. This role requires a strong technical foundation in enterprise networking, combined with a service-oriented mindset and a commitment to operational excellence.

The ideal candidate will play a key role in executing network Operations, maintaining and optimizing client environments, and contributing to the use of repeatable processes aligned with IT Service Management (ITSM) best practices. You will collaborate closely with internal teams, external stakeholders, and vendors to ensure seamless service delivery and client satisfaction.

This position demands a proactive approach to problem-solving, excellent communication skills, and the ability to translate business requirements into effective technical solutions. A passion for structured operations and continuous improvement is essential.

Key Responsibilities

• Support customer-focused network operations, including technical planning, execution, and project-related discussions with customers.
• Perform day-to-day ticket handling which includes troubleshooting of carrier issues, patching of firmeware, and firewall policy tuning
• Strong troubleshooting and operational support experience across BGP, MPLS, VPN, Dedicated Internet Access (DIA), and SD-WAN environments, including fault isolation, root cause analysis, performance optimization, and incident resolution in complex enterprise and service provider networks.
• Configure and maintain Fortinet, Aruba and Cisco firewalls, VPNs, and security appliances.

• Experience with other enterprise networking platforms (such as Palo Alto, Meraki) will also be considered.

• Conduct network assessments and provide recommendations for improvements.
• Provide Tier 2/3 support for escalated network and security issues.
• Participate in on-call rotation and after-hours maintenance as needed.
• Available for after-hours escalations and change windows.
• Ability to multi-task, pivot quickly, and understand “sense of urgency.”
• Support network-related projects such as firewall refreshes, upgrades, and client onboarding activities.

• Assist with project implementation tasks, including configuration changes, testing, and post-change validation.

Required Skills & Experience

• 7-10 years of hands-on experience with enterprise networking technologies, including Fortinet (FortiGate, FortiManager, FortiSASE), Aruba LAN and Firewall, Aruba ClearPass, and Cisco network solutions. Experience with Meraki and other enterprise networking platforms is considered an asset.
• Proven experience supporting and troubleshooting SD-WAN environments, with strong knowledge of network security, access control, routing, and connectivity services in complex enterprise and multi-site customer environments.

• Strong understanding of networking protocols (TCP/IP, BGP, OSPF, VLANs, NAT, VPN).
• Experience with firewall rule management, UTM features, and IPS/IDS.
• Familiarity with centralized management platforms and logging tools.
• Ability to troubleshoot complex network and security issues.
• Excellent communication and documentation skills.
• Experience working in an MSP or multi-tenant environment is a strong plus

Preferred Qualifications

• Fortinet NSE 4/5/6/7 certifications are highly desirable; equivalent networking or security certifications (e.g., Cisco, Palo Alto, or cloud networking) are an asset.
• Experience with other security platforms (e.g., Cisco ASA, Palo Alto, WatchGuard, Pfsense, Meraki) is an asset.
• Knowledge of scripting or automation (e.g., Python, PowerShell) is a bonus.
• Exposure to cloud networking and security concepts across Azure, AWS, or similar platforms.
• Knowledge of business and technology processes within enterprise IT environments.
• Proven experience managing and resolving technical escalations in customer-facing or enterprise environments.
• Strong understanding of ITSM frameworks (e.g., ITIL) and enterprise operational best practices.
• Proven experience contributing to process improvement and operational maturity.
• Excellent critical thinking and emotional intelligence skills.
• Knowledge of IT infrastructure monitoring systems (e.g., LogicMonitor, SolarWinds).
• University degree or college diploma in Computer Science, Information Systems, or related fields.