Network Operations Engineer, Deloitte Global Technology

Job Type: Permanent
Work Model: Remote
Reference code: 135919
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Ottawa, ON; Vancouver, BC

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

Work you'll do

As a Network Operations Engineer, you will provide hands-on operational, engineering, and troubleshooting support across a complex global network environment. You will work alongside network subject matter experts to maintain reliable and resilient network services, facilitate network changes, troubleshoot incidents, and support modern networking technologies across enterprise, WAN, and cloud environments.

This is a highly hands-on individual contributor role, with a strong focus on network operations, administration, troubleshooting, incident resolution, and engineering support. The successful candidate will bring strong network engineering fundamentals, particularly within Cisco environments, and will be comfortable diagnosing complex network issues, supporting Palo Alto Prisma Access and SD-WAN environments, and troubleshooting connectivity across cloud platforms.

Key Responsibilities:

• Provide day-to-day network operations, administration, engineering, and troubleshooting support across the global network environment.
• Troubleshoot complex network incidents and service disruptions, identifying root causes and implementing effective resolutions.
• Facilitate and implement network changes within production environments, ensuring changes are appropriately tested, documented, and operationalized.
• Engineer, operate, and support WAN connectivity, including VPLS, IPsec, BGP, and SD-WAN overlay solutions.
• Administer and support Cisco network environments, with a focus on routing, connectivity, network performance, and operational reliability.
• Provide engineering, operational, and troubleshooting support for Palo Alto Prisma Access.
• Support Cisco SD-WAN operations and related engineering activities.
• Troubleshoot network connectivity across cloud environments, including AWS, Microsoft Azure, and/or Google Cloud Platform.
• Respond to network security, connectivity, and performance issues and work with appropriate teams to drive resolution.
• Support Cisco ISE Network Access Control (NAC) environments.
• Leverage network diagnostic and monitoring tools such as Wireshark/pcap, NetFlow, ThousandEyes, iPerf, TRex, and NetBrain to investigate network performance and connectivity issues.
• Maintain accurate network topology and operational documentation using NetBrain and related network management tools.
• Support deployment and ongoing operation of IPv6 dual-stack capabilities across the global network.
• Support the design, integration, and operation of the Global DDI platform, including DNS, DHCP, and IPAM capabilities.
• Support deployment and operation of secure network analytics and visibility tools.
• Provide technical support for network-related projects through implementation and transition into operations.
• Ensure network changes and technical deliverables are completed on time, with high quality, appropriate testing, and thorough documentation.
• Collect and maintain operational data required to establish and measure network performance KPIs.
• Participate in a rotational on-call schedule to support network incidents and operational requirements.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

Qualifications

Required:

• Bachelor’s degree in Network Engineering, Computer Science, Information Technology, or equivalent relevant technical experience.
• Up to 6 years of relevant experience in network engineering, network operations, or a related technical field.
• Strong hands-on experience with enterprise network operations, including administration, troubleshooting, incident resolution, and implementation of network changes.
• Hands-on experience supporting Cisco networking technologies within enterprise environments.
• Strong knowledge and practical experience with BGP and enterprise routing.
• Strong network troubleshooting and problem-solving skills, with the ability to investigate complex network issues and determine appropriate solutions in time-sensitive situations.
• Experience supporting and implementing network changes in production environment
• Experience with Palo Alto Prisma Access engineering, operations, administration, and/or troubleshooting.
• Experience with Cisco SD-WAN engineering and/or operational support.
• Experience troubleshooting network connectivity within AWS, Microsoft Azure, and/or Google Cloud Platform environments.
• Understanding of network security principles and experience troubleshooting network security, performance, and connectivity issues.
• Experience using network diagnostic and monitoring tools such as Wireshark/pcap, NetFlow, ThousandEyes, iPerf, TREx, NetBrain, or comparable technologies.
• Ability to work effectively in a fast-paced operational environment, think on your feet, independently troubleshoot issues, and appropriately escalate complex situations when required.
• Strong communication and collaboration skills, with the ability to work effectively with network subject matter experts and cross-functional technology teams.
• Ability to participate in a rotational on-call support schedule.

Preferred Qualifications:

• Experience with Cisco ISE and Network Access Control (NAC).
• Knowledge or experience with OSPF and EIGRP.
• Experience with IPv6 and dual-stack network environments.
• Experience with enterprise DDI technologies, including DNS, DHCP, and IPAM.
• Experience supporting large-scale or global enterprise network environments.
• Exposure to network automation or scripting using Python, PowerShell, or similar technologies.
• Familiarity with Infrastructure as Code (IaC) and network infrastructure automation.
• Experience with NetBrain or similar network management platforms.
• Familiarity with Network-as-a-Service (NaaS) concepts and modern network delivery models.

Total Rewards

The salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.