New Home Warranty Administrator

Opportunity

Are you organized, detail-oriented, and comfortable working with systems and repetitive processes? Do you enjoy helping customers and making sure information is accurate and completed on time?

Millennium Insurance is looking for an Administrator to join our New Home Warranty team. We are looking for someone who is customer-focused, comfortable working with data and technology, and eager to learn. You will provide day-to-day administrative support for our New Home Warranty operations, helping ensure registrations, policies, payments, and customer requests are processed accurately and efficiently.

What you will be doing

• Process new home registrations, applications, policy updates, and other warranty documentation.
• Accurately enter and update customer, builder, property, and policy information in internal and government systems.
• Prepare and issue New Home Warranty policies and related documentation.
• Monitor shared inboxes and respond to routine customer and builder inquiries by phone and email.
• Review documentation for accuracy and completeness and follow up on missing or outstanding information.
• Process invoices and payments and send payment links as required.
• Maintain accurate and organized electronic records and customer files.
• Assist with assigning and coordinating inspection requests.
• Provide administrative support to the New Home Warranty team, including routine reports, correspondence, and follow-ups.
• Provide professional and responsive customer service while ensuring requests are addressed accurately and on time.

What you bring to the team

• Previous experience in administration, customer service, data entry, financial services, insurance, or another related environment
• Strong attention to detail and accuracy, particularly when entering and reviewing information
• Strong organizational and time-management skills, with the ability to manage repetitive tasks and multiple priorities
• Excellent verbal and written communication skills and a professional customer-service approach
• Comfortable working with Microsoft Office, databases, online platforms, and learning new systems
• Ability to follow established processes while using sound judgment to identify errors or information requiring follow-up
• GLQP Level 1 licence, or willingness and ability to obtain the licence within the required timeframe
• Previous insurance or New Home Warranty experience is considered an asset but is not required

How you will succeed

Success will be demonstrated by your ability to process registrations, policies, payments, and customer requests accurately and efficiently while providing responsive customer service. As you grow in the role, you will build your knowledge of New Home Warranty processes, become confident using the required systems, and independently manage your day-to-day administrative responsibilities.

How we take care of our Employees

By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be Great Place to Work Certified for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:

• Generous Paid Time Off Program
• Group Retirement Savings Plan with Employer Match
• Fitness Subsidy
• Training & Development Assistance
• Health, Dental and Insured Benefit Offerings
• Health and Lifestyle Spending Account
• Employee Discount Programs

About Millennium Insurance

Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobiles, personal property, home warranty, commercial property, and commercial liability insurance. With over $400 million in written premium, Millennium Insurance is proud to be part of the Wheaton Group of Companies.

Interested in applying?

If you are ready to pursue a new challenge, visit our careers page at My Job Search (ultipro.ca) and apply today!

We thank all candidates for their interest but only candidates selected to advance in the hiring process will be contacted. Final candidates will be asked to undergo pre-employment backchecks, results of which must be satisfactory to Millennium.

Millennium is committed to fostering an inclusive, equitable and accessible workplace. If we can make any adjustments to the hiring process to better accommodate you, please provide feedback when submitting your application or let us know when we reach out about a job opportunity.

This role not a fit for you? Stay connected with us through LinkedIn for information on other career opportunities that are available.