NHSGGC Health Records Clerical Officer - Outpatient Call Centre

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

We are currently recruiting for a Clerical Officer to join our Health Records teams across a range of hospital and healthcare settings throughout NHS Greater Glasgow & Clyde. The successful candidate will provide comprehensive clerical and administrative support to ensure the effective delivery of Health Records services and support high-quality patient care. Duties will include preparing and tracking patient records, arranging appointments, operating patient administration systems such as TrakCare, dealing with telephone and face-to-face enquiries, supporting clinic activity and maintaining accurate and confidential patient information in line with GDPR and Caldicott principles.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

Permanent Role - 36 Hours

Queen Elizabeth University Hospital

Monday to Thursday 10am - 6pm, Friday 10pm - 4pm

PLEASE SELECT A SECTOR PREFERENCE ON APPLICATION - IF THIS IS NOT SELECTED, YOUR APPLICATION WILL BE DEEMED INCOMPLETE

Key Responsibilities

• Provide clerical and administrative support within Health Records services
• Prepare, track and maintain patient records and appointments
• Operate patient administration systems including TrakCare
• Provide reception support and respond to telephone and face-to-face enquiries
• Support outpatient clinics, admissions and ward administration
• Maintain accurate and confidential patient information in line with GDPR
• Retrieve, file and distribute health records across clinical areas
• Liaise effectively with patients, staff and external agencies
• Provide cross-cover and administrative support across the service as required
  
  

Knowledge, training, qualifications and/or experience required to do the job:

• National 4 qualifications (or equivalent), including English
• Previous clerical, administration or reception experience is desirable
• Good IT, keyboard and data entry skills
• Strong organisational and communication skills
• Ability to prioritise workload and work to deadlines
• Ability to work independently and as part of a team
• Professional, flexible and patient-centred approach
• Experience with patient management systems is desirable, although training will be provided
  
  

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities, including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies
  
  

Interested?

If you would like to find out more, we would love to hear from you.

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

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• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
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Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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