Night Audit - Front Desk Agent - Union

About the Role:

The Night Audit - Front Desk Agent position is a dual-role opportunity that combines the critical responsibilities of overnight financial auditing with daytime guest service management in a hospitality setting. The primary goal is to ensure accurate and timely reconciliation of daily financial transactions during the night shift, while also delivering exceptional customer service and efficient front desk operations during the day. This role is essential in maintaining the integrity of the hotel's financial records and providing a seamless guest experience from check-in to check-out. The successful candidate will act as a key liaison between guests and hotel departments, addressing inquiries, resolving issues, and supporting overall hotel operations. Working in a unionized environment, the role requires adherence to established protocols and collaboration with team members to uphold service standards and operational excellence.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in front desk operations or night audit within the hospitality industry.
• Basic knowledge of accounting principles and financial reconciliation processes.
• Proficiency with property management systems (PMS) and Microsoft Office applications.
• Ability to work flexible hours including overnight shifts and weekends.

Preferred Qualifications:

• Post-secondary education in hospitality management or related field.
• Experience working in a unionized workplace.
• Strong conflict resolution and customer service skills.
• Familiarity with local tourism and community attractions in Cranbrook, BC.
• Bilingual abilities, particularly in English and French, are an asset.

Responsibilities:

• Perform nightly audit procedures including balancing and reconciling all daily financial transactions and reports to ensure accuracy and completeness.
• Prepare and submit detailed audit reports to management, highlighting discrepancies and recommending corrective actions as needed.
• Manage front desk operations during the day shift, including guest check-in and check-out, handling reservations, and responding to guest inquiries and requests promptly and professionally.
• Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction and smooth operational flow.
• Maintain compliance with union guidelines and hotel policies while fostering a positive and cooperative work environment.

Skills:

The required skills are utilized daily to ensure both financial accuracy and superior guest service. Proficiency with property management systems enables efficient handling of reservations, billing, and audit processes. Strong communication skills are essential for interacting with guests and coordinating with various hotel departments to resolve issues and enhance the guest experience. Attention to detail is critical when performing nightly audits to identify and correct discrepancies in financial records. Preferred skills such as conflict resolution and bilingual communication further enhance the ability to serve a diverse clientele and maintain a harmonious work environment within the unionized setting.

Shifts Nght Audit (Tuesdays 7pm-11am) Day shift could be Sunday/Monday Friday/Saturday..