Office Administration Clerk

At Dexter, we manufacture and distribute axles, accessories, and towing components primarily serving the commercial trailer, RV, marine, agriculture, and manufactured housing markets. We’re building products and systems that are rooted in a culture of safety, collaboration, and innovation.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved over 65 years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

For more information about our company, access Dexter's web site at www.dextergroup.com.

Position Overview:

The Office Admin Clerk is responsible for performing a variety of administrative, financial, and operational duties to support the efficient day-to-day operations of the branch. This position requires accuracy, organization, attention to detail, confidentiality, and the ability to manage multiple priorities.

Key Responsibilities

Financial and Customer Account Administration

• Reconcile and validate cash deposits to ensure accuracy and proper recording of transactions.

• Scan, record, and process cheques in accordance with established company procedures.

• Process customer payments accurately and in a timely manner. (Front counter)

• Record, process, and manage customer credit card information securely and confidentially, in accordance with company procedures.

• Review, process, and assist in resolving customer account disputes, discrepancies, and payment-related issues.

• Process, close, and maintain documentation related to merchandise returns, credits, and refunds.

Transportation and Shipping Administration

• Track and record transportation and freight-related information.

• Prepare and maintain required shipping and transportation documentation.

• Track and record transportation costs associated with incoming purchase orders, including freight, delivery, container, and other applicable charges.

• Review and validate transportation-related information and supporting documentation for accuracy.

• Follow up on missing or incomplete transportation and shipping documentation as required.

Office and Administrative Support

• Order, manage, and maintain office supplies and inventory to ensure adequate stock levels.

• Prepare, organize, file, and retain administrative records and documentation in accordance with company procedures.

• Maintain accurate and organized electronic and physical files.

• Provide general administrative support to the branch and other departments as required.

• Assist with other administrative and operational activities necessary to support the efficient functioning of the business.

Additional Responsibilities:

• Perform other related administrative, financial, or operational duties assigned by management based on business needs and operational priorities.

• Assume additional responsibilities and provide support in other areas of the business, as reasonably required by the immediate supervisor.

General Clause

The responsibilities outlined above are not intended to be an exhaustive list of all duties associated with the position. The Office Admin Clerk may be assigned additional duties and responsibilities that are reasonably related to the nature of the position, based on operational requirements and the needs of the organization.

Required Experience, Qualifications and Skills

• 3 to 5 years of administrative experience

• Excellent customer service and communication skills, both verbal and written

• Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment

• High level of accuracy and attention to detail, particularly when managing cash, financial reports and administrative documents

• Ability to work independently while collaborating effectively with the team and management

• Strong time-management skills and ability to meet deadlines

• Proficiency with computer tools, including office software, order management systems and databases

• Ability to analyze information and prepare clear, accurate reports

• Discretion and integrity when handling confidential and financial information

• Adaptability and flexibility in response to changing priorities

• Strong sense of responsibility and professionalism

• Excellent attention to detail and organizational skills

• Ability to work effectively in a fast-paced environment

What We Offer

• Permanent, full-time position

• Day shift: Monday to Friday, 8:00 a.m. to 5:00 p.m.

• Group insurance paid 75% by the employer, including dental, long-term disability, life and vision coverage

• RRSP plan with employer contributions of up to 4%

• Paid vacation

• Employee Assistance Program (EAP)

• Opportunities for career advancement and professional development

• Casual work environment with company-organized events

• Free on-site parking

Why Choose Dexter?

At Dexter, our core values guide every decision we make:

• Execute with determination – Seek solutions, innovate and exceed expectations

• Connect with people – Develop talent, build strong relationships and contribute to our communities

• Do what is right – For our people, our customers and our company

We believe in our “Courage to Care” philosophy: safety is everyone’s responsibility.

Ready to Make a Difference?

Join our customer service support team and help support our sales teams while providing exceptional service to our customers. Apply today!

Equal Opportunity Employer

All offers of employment are conditional upon the successful completion of a background and reference check. Dexter is committed to employment equity. It is the policy of the Company to provide equal opportunity to all qualified individuals without discrimination on the basis of race, ethnicity, national origin, gender, age, sexual orientation, disability, religion, veteran status, citizenship status or any other protected characteristic as outlined by applicable U.S. and Canada equal rights legislation protected by federal, state, province or local law.

Note: The masculine form is used solely for readability purposes. Only candidates selected for an interview will be contacted.