Publié il y a 24 jours
Online Customer Service Support Agent (Part Time) - Hazelton (ON)
@ Rodd & Gunn
Toronto, Ontario
SIGNAUX
En bref
Rodd & Gunn is hiring a part-time online customer service agent at its Hazelton Lodge in Toronto to serve customers by phone, live chat and email. The work covers online customer service, processing returns and ad hoc reporting, against daily KPIs. Flexible availability is required because the e-Lodge operates 24/7, 365 days a year.
Responsabilités :
- Process online customer returns
- Provide online customer service by phone, chat and email
- Work to daily KPIs
- Produce ad hoc reports
Résumé des exigences :
- At least 2 years of customer service experience
- Excellent written and verbal English communication
- Experience with Zendesk or similar ticketing systems
- Flexible availability, 24/7, 365 days a year
Outils et compétences
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- 2026-10-20
- Première détection par notre source
- 2026-11-14
- Mise à jour du dossier source
- 2026-11-14
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Horaire | jour, soir, jours fériés, fins de semaine, nuit |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau, Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Rodd & Gunn
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 3 |
Description
Position Title: elodge Agent
Lodge Location: 21 Hazelton Ave, Toronto, Ontario
Reporting To: Elodge Assistant Manager
Role/s Reporting to you: N/A
Position Overview-
We are looking to fill a Part-time Online Customer Service Agent position within the RODD & GUNN e-Lodge team, based in our Hazelton Lodge in Toronto, Canada
Our talented customer service agents use their exceptional product knowledge, can do attitude and sales skills to engage and wow our loyal customers at every opportunity via phone, live chat and email. We strive to go the extra mile, consistently delivering the best possible customer experience, whilst sharing the Rodd & Gunn story.
To be successful in this dynamic role, you will be a self-motivated and entrepreneurial problem solver with technical capability and excellent communication skills. You will have a positive can-do attitude, unwavering professionalism, attention to detail and a hunger to learn.
Flexible availability is a must as this is 24/7 industry 365 days a year.
WHAT YOU'LL NEED TO SUCCEED:
Key Tasks / Accountabilities
PERSONAL ATTRIBUTES-
Lodge Location: 21 Hazelton Ave, Toronto, Ontario
Reporting To: Elodge Assistant Manager
Role/s Reporting to you: N/A
Position Overview-
We are looking to fill a Part-time Online Customer Service Agent position within the RODD & GUNN e-Lodge team, based in our Hazelton Lodge in Toronto, Canada
Our talented customer service agents use their exceptional product knowledge, can do attitude and sales skills to engage and wow our loyal customers at every opportunity via phone, live chat and email. We strive to go the extra mile, consistently delivering the best possible customer experience, whilst sharing the Rodd & Gunn story.
To be successful in this dynamic role, you will be a self-motivated and entrepreneurial problem solver with technical capability and excellent communication skills. You will have a positive can-do attitude, unwavering professionalism, attention to detail and a hunger to learn.
Flexible availability is a must as this is 24/7 industry 365 days a year.
WHAT YOU'LL NEED TO SUCCEED:
- Excellent Communication Skills - Exceptional written and verbal English communication with confidence delivering warm, high-quality customer interactions across phone , live chat, and email.
- Strong problem-solving and decision-making skills with the ability to think outside the box.
- Min 2 years proven customer service experience.
- Time management skills and the ability to multitask are a must.
- Knowledge of men's fashion, garment construction, trends, wardrobe essentials, fit and fabrication highly advantageous.
- Attention to Detail – A low error rate and the ability to follow instructions.
- Experience using Zendesk or similar ticketing systems - backend Zendesk experience is very advantageous.
- High Level of Empathy - A customer-focused approach with the ability to understand and respond to individual needs.
Key Tasks / Accountabilities
- Unpacking and processing of online customer returns
- Online Customer Service
- Working to daily KPI's (which will be provided)
- Ad Hoc Reporting
PERSONAL ATTRIBUTES-
- Demonstrated work ethic, integrity, loyalty, honesty and professional conduct
- Results Driven
- Desire to help others
- Self Motivation
- Attention to Detail
- “Can do”, Positive attitude
- Believes in brand values/culture
- Know how to have fun
Journal
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