Onsite Help Desk - Windows/Mac

Location: Downtown Toronto, Onsite
Language: Excellent written and spoken English communication skills
Contract Length: 1 year

About the Opportunity
Join a fast-growing business environment where technology support is about more than resolving tickets. In this role, you’ll provide hands-on end-user support across multiple divisions, helping team members stay connected, productive, and confident with their technology.

You’ll work in a collaborative, customer-first environment with a strong focus on laptop and mobile device support across Windows PCs, Macs, and mobile devices. You’ll also partner with peers and site leads to improve processes, share knowledge, and strengthen operational readiness.

What’s In It for You
This is an opportunity to expand your technical expertise while working across a diverse technology environment. You’ll gain exposure to multiple platforms, contribute ideas for process improvements, lead technical education sessions, and work alongside colleagues who value collaboration, continuous learning, and excellent service.

Your Responsibilities
• You’ll provide responsive, customer-focused technical support to end users across multiple business divisions.
• You’ll troubleshoot and support Windows PCs, Macs, laptops, and mobile devices, while assisting the Service Desk with intake calls and ticket resolution.
• You’ll collaborate with peers and site leads, cross-training and providing backup support when needed.
• You’ll proactively communicate with leadership, manage expectations, and contribute to site-level operational readiness.
• You’ll facilitate virtual and in-person technical education sessions for groups of approximately 5 to 10 people.
• You’ll identify process and skill gaps, recommend improvements, and actively pursue professional development.

Skills and Qualifications
• 3+ years of remote administration and end-user support experience
• 3+ years of experience with Windows 10 or newer and ITSM or ticketing tools such as Zendesk, HPSM, or ServiceNow.
• 1+ years of experience with macOS and Google Workspace applications, with experience supporting 100+ Mac users considered an asset.
• Experience with Active Directory, JAMF Casper Suite or SCCM, virtualization technologies such as VMware Fusion or ESX, and Mac productivity tools is preferred.
• Experience with image deployment, software and system testing, encryption and security tools such as McAfee, and change, incident, and problem management processes is an asset.
• A bachelor’s degree in Business, Information Systems, Computer Science, relevant military experience, Apple certifications, ITIL Foundation, Lean Six Sigma, or PDCA methodology is considered an asset.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.