Operational Risk and Insurance Interim Team Lead

You’ll feel great about a career with March of Dimes Canada

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our collective efforts are rooted in our Purpose, Vision, and Mission, which inform how we drive all our work forward.

• Purpose: Champion equity. Empower ability.

• Vision: An inclusive, barrier-free society for people with disabilities.

• Mission: To be Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide.

This Opportunity:

The Interim Lead, Operational Risk & Insurance is a hands-on, senior contract leader engaged for a three-month term to provide immediate leadership of March of Dimes Canada’s (MODC) insurance and operational risk activities. The role will maintain continuity of the Property and Casualty Insurance Program, claims management, incident reporting, contract risk analysis and Business Continuity Planning (BCP), while strengthening processes, tools and accountabilities so that the function is well positioned for a permanent Senior Manager.

The Interim Lead is expected to step in quickly, establish credibility with senior leaders, the insurance broker and insurers, and work across MODC’s programs and shared services to resolve priority issues. The role will link operational risk and insurance activities to MODC’s Risk Appetite Framework (RAF) and enterprise risk management (ERM) practices, and will leave behind documented processes, a clear status of open matters and a practical transition plan.

Key Deliverables (3-Month Term):

• Days 1–30 (Stabilize): Assess the current state of the insurance program, open claims, incident reporting and contract risk reviews; confirm priorities with the Vice President; establish working relationships with the broker, insurers and key MODC leaders; triage and resolve urgent items.
• Days 31–60 (Strengthen): Streamline the incident reporting and escalation process and claims workflow; clarify roles between Risk & Resilience and business owners; update contract risk review thresholds and guidance; advance insurance renewal
• Days 61–90 (Embed and Transition): Deliver a quarterly incident and claims trend report; document key processes and tools; align operational risk reporting with the RAF; provide a written transition plan, status of open matters and recommendations for the permanent role.

Responsibilities:

Insurance Program Leadership

• Leads MODC’s Property and Casualty Insurance Program across all lines of coverage, serving as the primary contact for the insurance broker and insurers.
• Leads and manages insurance claims, ensuring timely insurer notification, effective liaison with adjusters and MODC leaders, and clear tracking of open files to resolution.
• Manages certificates of insurance and insurance requirements for third parties and partners, clarifying where Risk & Resilience provides oversight and where business owners are accountable.
• Supports insurance renewal planning, coverage review and identification of gaps or improvement opportunities.

Operational Risk Leadership

• Leads and advises managers across programs and shared services on identifying, assessing and addressing operational risks, including gaps in existing controls and practical action plans.
• Connects operational risk activity to the RAF and enterprise risk register, supporting consistent escalation of risks that exceed appetite.
• Facilitates root cause analysis and lessons learned on significant losses and events to strengthen loss controls.

Contract Risk Analysis & Incident Reporting

• Leads the contract risk analysis process, providing expert guidance on contractual risk transfer (indemnification and insurance wording) for contracts exceeding value or complexity thresholds, working with senior leaders and external legal counsel as needed.
• Leads and manages the incident reporting process, ensuring incidents across MODC are reported, escalated and tracked consistently and in a timely way.
• Supports managers on critical incidents, including safety and security issues and escalated client matters, working closely with People & Culture, facilities and program leaders.
• Prepares quarterly incident and claims trend reporting, highlighting themes, emerging risks and process improvement opportunities.

Business Continuity Planning

• Acts as interim BCP Program custodian, supporting the BCP response team on escalated events and advancing priority actions from recent exercises and post-incident reviews.
• Ensures emergency contacts, insurer escalation contacts and after-hours notification protocols are current.

Leadership & Knowledge Transfer

• Provides visible, confident leadership in insurance and operational risk, acting as a trusted advisor to senior leaders and the Vice President.
• Coaches and supports Risk & Resilience team members, building internal capability and transferring knowledge throughout the term.
• Documents processes, decisions and open matters to ensure a smooth handover to the permanent Senior Manager.

Qualifications:

• University degree in Business, Risk Management or related field; professional designation in risk or insurance (e.g. CRM, CRIS, CIP/FCIP) required
• Minimum 8 years of progressive experience in insurance and operational risk, including at least 5 years in a leadership role
• Proven experience leading property and casualty insurance programs, broker relationships and complex claims
• Strong working knowledge of contractual risk transfer, incident management and business continuity practices
• Demonstrated ability to step into an interim role and deliver results quickly in a complex, decentralized organization; non-profit or multi-site experience an asset
• Executive presence with excellent communication, relationship-building and influencing skills at all levels
• Strong analytical, process improvement and report-writing skills

Additional Details:

Wage: $50.47 - $63.09 per hour

Hours: 35 hours per week.

Schedule: Hybrid work arrangement

Please note this is a temporary full-time 3 month position.

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re:

• Contributing to our important mission: creating real change for people with disabilities

• Joining a leading national charity with a history of impact and a future full of possibility

• Enjoying industry-leading employment incentives and benefits

• Supported in your professional growth, development, and success

• Included in our empathetic and supportive work culture

Learn more about why we’re a great employer at marchofdimes.ca/careers.

For general inquiries, you can reach us at [email protected]

We value the health & safety of our employees

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.