Publié il y a 7 jours
Operations Agent - Etobicoke
@ Paladin Security Group
Toronto, Ontario
En bref
Paladin Security Group is hiring a part-time Operations Agent in Etobicoke to monitor security systems, dispatch guards, and handle client calls from a central monitoring center. The role pays $19.23 per hour on two weekend schedules, with overtime after 44 hours under the ESA and benefit options plus security licence reimbursement.
Salaire :
19,23 $ de l’heure
Responsabilités :
- Monitorer les systèmes de sécurité : CCTV, contrôle d'accès, incendie
- Gérer la répartition et le traitement des appels d'incidents
- Répondre aux appels et courriels opérationnels
- Communiquer avec les clients et tenir les journaux quotidiens
Résumé des exigences :
- Excellentes habiletés de communication écrite et verbale
- Solides compétences en service à la clientèle
- Étiquette téléphonique professionnelle
- Expérience dans l'industrie de la sécurité (atout)
Outils et compétences
Source et dates
Type de source non vérifié · classet
- Date publiée par l’employeur
- 2026-11-03
- Première détection par notre source
- 2026-11-07
- Mise à jour du dossier source
- 2026-11-07
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 24 |
| Horaire | jour, soir, heures supplémentaires, fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Avantages mentionnés | Rabais employé, Formation payée, Uniforme fourni, Allocation de télétravail |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Paladin Security Group
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Making the World a Safer & Friendlier Place
Description complète de l’entreprise
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry. About Us Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast. Our Mission Paladin’s mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients’ safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
- Abonnés LinkedIn
- 53 403
- Personnes associées sur LinkedIn
- 5 693
- Bureaux déclarés
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- Autres noms enregistrés
- Paladin Security Group Ltd
- Spécialités
- Security Guards
- Specialized Security
- Security Systems
- and Investigations
- Le profil indique une agence de recrutement
- Non
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective…
| Champ | Valeur |
|---|---|
| Secteur | Security and Investigations |
| Taille | 10,001+ employees |
| Siège social | Burnaby, British Columbia |
| Type d’organisation | Privately Held |
| Fondée en | 1976 |
| Spécialités | Security GuardsSpecialized SecuritySecurity Systemsand Investigations |
| Offres sur Jobsy | 339 |
| Voir la page |
Position Overview
Title: Operations Agent
Employment Type: Part-Time
Pay Rate: $19.23/hour
Site: Etobicoke
Schedule: Position 1: Sunday & Monday 5:00 AM – 1:00 PM | Position 2: Saturday & Sunday 2:00 PM – 10:00 PM
Overtime Methodology: [ESA - Overtime after 44 hours]
Site Overview
Based in a centralized operational monitoring environment, this role serves as the communication and security hub for client operations. You will work in a fast-paced center focused on real-time technology monitoring, staff dispatching, and critical incident support across various sites.
What You'll Be Doing
Monitor key safety and monitoring systems, including CCTV, access control, and fire and life safety platforms.
Manage dispatch duties, process incident calls, and support the deployment of security guards in the field.
Respond to inbound operational phone calls and emails, ensuring accurate processing according to company procedures.
Assist field personnel with shift updates, emergency calls, safety check-ins, and schedule changes.
Communicate directly with clients to troubleshoot issues and provide customer service.
Maintain daily logs and generate operational reports, including Open Shift Lists (OSL).
Redirect and escalate complex calls or issues to supervisors and management when required.
Must Haves
Clear written and verbal communication skills.
Strong customer service skills and professional telephone etiquette.
Ability to work effectively in a dynamic, fast-paced environment both independently and as part of a team.
Nice-to-Haves
Prior experience working in the security industry.
What's In It For You?
Competitive compensation with daily pay options available.
Benefits package options.
Free uniforms with dry cleaning and tailoring allowance provided.
Security license reimbursement.
Ongoing training and professional development opportunities.
Additional employee perks and discounts.
Why Join Our Team?
Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
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