Publié il y a 7 jours
Operations Agent - Etobicoke
@ Paladin Security Group
Toronto, Ontario
En bref
Paladin Security Group is hiring a full-time Operations Agent in Etobicoke to run real-time monitoring and communications from its command hub. The role covers fire and life safety, access control and CCTV monitoring, dispatch, and client and field-staff support on continental rotating shifts at $19.23/hour with overtime after 84 hours.
Salaire :
19,23 $ de l’heure
Responsabilités :
- Monitor fire and life safety, access control and CCTV systems
- Handle inbound and outbound operational calls and emails
- Assist with dispatch, incident call taking and staff deployment
- Support field staff with check-ins, schedule updates and emergencies
- Produce Open Shift Lists and daily operational reports
Résumé des exigences :
- Excellent written and verbal communication skills
- Strong customer service and professional telephone etiquette
- Ability to work in a fast-paced environment
- Ability to work independently and in a team
- Prior security, dispatch or monitoring experience (asset)
Outils et compétences
Source et dates
Type de source non vérifié · classet
- Date publiée par l’employeur
- 2026-11-03
- Première détection par notre source
- 2026-11-07
- Mise à jour du dossier source
- 2026-11-07
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Horaire | jour, soir, heures supplémentaires, fins de semaine, nuit |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Permis et certifications | Security license |
| Avantages mentionnés | Rabais employé, Formation payée, Uniforme fourni, Allocation de télétravail |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Paladin Security Group
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Making the World a Safer & Friendlier Place
Description complète de l’entreprise
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry. About Us Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast. Our Mission Paladin’s mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients’ safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
- Abonnés LinkedIn
- 53 403
- Personnes associées sur LinkedIn
- 5 693
- Bureaux déclarés
- Suite #201, 3001 Wayburne Drive, Burnaby, British Columbia V5G 4W3, CA
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- #201 - 52 Antares Drive, Ottawa, Ontario K2E 7Z1, CA
- Autres noms enregistrés
- Paladin Security Group Ltd
- Spécialités
- Security Guards
- Specialized Security
- Security Systems
- and Investigations
- Le profil indique une agence de recrutement
- Non
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective…
| Champ | Valeur |
|---|---|
| Secteur | Security and Investigations |
| Taille | 10,001+ employees |
| Siège social | Burnaby, British Columbia |
| Type d’organisation | Privately Held |
| Fondée en | 1976 |
| Spécialités | Security GuardsSpecialized SecuritySecurity Systemsand Investigations |
| Offres sur Jobsy | 339 |
| Voir la page |
Position Overview
Title: Operations Agent - Etobicoke
Employment Type: Full-Time
Pay Rate: $19.23/hour
Location: Etobicoke
Schedule: Continental Rotation (0800-2000 / 2000-0800)
Overtime Methodology: Averaging Agreement — overtime paid after 84 hours
Site Overview
Operating out of our Etobicoke command hub, our Operations team serves as the central communications engine for field operations and client services. This high-energy environment relies on real-time monitoring, multi-system integration, and seamless coordination to keep facilities secure and field teams fully supported 24/7.
What You'll Be Doing
As an Operations Agent, you will play a critical role in managing real-time security operations, system monitoring, and communication channels across our network. Your core responsibilities include:
Monitoring fire and life safety systems, access control networks, and CCTV feeds.
Handling inbound and outbound operational calls and emails promptly and professionally according to company standards.
Assisting with dispatch, incident call taking, and the real-time tracking and deployment of security staff.
Supporting field staff with shift check-ins, emergency support, schedule updates, and shift change requests.
Communicating directly with clients to troubleshoot issues and deliver clear, professional customer service.
Generating and distributing key operational reports, such as Open Shift Lists, to management teams.
Completing routine administrative tasks, including safety check-ins, email audits, and daily status updates.
Must Haves
Excellent written and verbal communication skills.
Strong customer service skills with professional telephone etiquette.
Ability to work effectively in a fast-paced environment.
Proven ability to work independently while contributing to a collaborative team.
Nice-to-Haves
Prior experience in security, dispatch, or monitoring roles.
What's In It For You?
Competitive pay rate of $19.23/hour and a comprehensive benefits package.
Access to On-Demand Pay (work today, get paid today).
Security license reimbursement.
Free uniforms with dry cleaning and tailoring allowances.
Ongoing training and career advancement opportunities.
Additional corporate perks and discounts.
Application Deadlines
If you thrive in a fast-paced environment and take pride in delivering exceptional service and operational support, we encourage you to submit your application today.
Why Join Our Team?
Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
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