Operations Manager

Company Description Air Tech Plumbing, Heating, Cooling & Green Energy is a family-run business serving the Northern and Central Okanagan region. Led by owner Steven Roderick, who brings over 25 years of experience in plumbing, HVAC, and green energy, the company is known for fair pricing and high-quality workmanship. Customers appreciate the team’s technical expertise, especially on complex jobs that others cannot complete. Air Tech is committed to training apprentices, fostering a positive work culture, caring for customers, and building strong community relationships. Team members join a company that values professionalism, learning, and long-term customer trust.

Role Description The Operations Manager is a full-time, on-site role based in Vernon, BC, responsible for overseeing day-to-day operations across plumbing, heating, cooling, and green energy services. This role coordinates scheduling, dispatch, and workflow for technicians to ensure timely, high-quality service delivery and effective use of resources. The Operations Manager monitors job progress, manages inventory and equipment, and supports adherence to safety standards and regulatory requirements. The role includes coaching and developing team members, assisting with apprentice training, and reinforcing a strong, values-driven culture. The Operations Manager also collaborates with leadership on process improvements, customer service initiatives, and operational planning to support growth and efficiency.

Qualifications

• Experience overseeing field operations, scheduling, and workforce coordination in trades, construction, or service-based environments.
• Knowledge of plumbing, HVAC, or related mechanical systems, with the ability to understand technical scopes of work and job requirements.
• Strong organizational and time management skills, including managing multiple jobs, priorities, and deadlines.
• Proficiency with basic office software, scheduling tools, and digital systems used for dispatch, job tracking, and reporting.
• Excellent communication and interpersonal skills, with the ability to collaborate with technicians, apprentices, leadership, and customers.
• Demonstrated leadership capabilities, including coaching, mentoring, and supporting a positive, safety-focused work culture.
• Problem-solving skills and sound judgment for handling operational issues, customer concerns, and changing work conditions.
• Understanding of workplace safety practices and relevant regulations in a trades or construction environment.
• Previous experience in an operations, service manager, or similar supervisory role is strongly preferred.
• Valid driver’s license and the ability to work on-site in Vernon, BC; eligibility to work in Canada.
• Diploma or certification in business, operations management, construction management, or a related field is an asset.
• Commitment to continuous improvement, training, and supporting apprentices and emerging trades professionals.