Operations Manager

Find Your Limitless with Reliance

By joining Reliance as a Operations Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What do we offer?

• The tools you need to succeed – including the tools for the job and fully stocked trucks as well as ongoing skills training and professional development programs
• Competitive wages with opportunity to earn additional commissions and bonuses
• Fully paid tuition and apprentice leave top-up for eligible Team Members
• Consistent work with a predictable and stable work schedule

What will you do?

• Responsible for monitoring, measuring and implementing best practice initiatives to ensure that productivity improvements are realized across all metrics
• Maximize your team’s efficiency through enhanced analytics and direct interaction
• Champion for Customer Experience ensuring that all team members understand the importance and processes for drive customer experience improvement
• Responsible for promoting a strong safety culture and understanding of the importance of Health & Safety in the region, ensuring adherence to H&S practices and policies
• Build a strong operations team by continual improvement in hiring, on-boarding, training and development of talent
• Responsible for providing leadership and management to team members in order to perform effectively and efficiently
• Lead and support the development of a mentality that drives Growth through Service and improves on technical lead and conversion rates
• Develop and maintain relationships within key areas and stakeholders in the business
• Develop any potential business development and/or customer service opportunities to maximize market growth in surrounding area
• Other tasks and responsibilities as required to maintain efficient department operations

What do you bring?

• Possess a college/university degree, or equivalent work experience
• Plumbing license would be an asset
• Achieved 1-2 years of successful leadership experience against formalized corporate objectives
• Demonstrated ability to extract the full potential technical professionals through development and leadership
• Ability to retain and attract top talent
• Strong competitive awareness with the ability to coach accordingly
• Introduce new initiatives to maintain further growth
• Create alignment between corporate goals and individual objectives
• Heightened sense of self-awareness and emotional intelligence
• Demonstrate a strong verbal and written communication skillset

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

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Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com

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