Operations Officer - 58822

We are seeking a detail-oriented, proactive, and efficient Operations Support Specialist to join a high-performing operations team supporting enterprise-wide account transfer activities. In this role, you will play a critical part during peak volume season by managing daily end-to-end transfers across retail accounts, registered plans, and digital wallets.

This position offers hands-on operational experience in a fast-paced banking environment, strong management support, and direct opportunities to identify procedural gaps and contribute to process improvement initiatives.

Location: Toronto, ON (Hybrid – 4 days onsite: Monday to Thursday)
Position Type: 6-Month Contract (Extension and Permanent Conversion Possible)
Schedule: Monday – Friday, 8:30 AM – 5:00 PM (Overtime available as needed)
Number of Positions: 3
Pay Rate $28

Advantages
Enterprise Exposure: Gain comprehensive, hands-on exposure to broad operations and cross-functional financial transfer mechanisms across a major financial institution.
Career Growth: Excellent "foot-in-the-door" contract opportunity with potential for extension or permanent placement based on business demand and performance.
Process Improvement Experience: Direct involvement in identifying operational gaps and working on active continuous improvement projects.
Supportive Culture: Work within an engaging, 12-member high-performing team with robust initial training (4 weeks of hands-on training) and strong management guidance.
Convenient Location: Central corporate location in downtown Toronto (Bloor St. West) close to transit hubs.

Responsibilities
Operations & Account Processing
Review and process daily transfer requests between retail accounts, registered plans (TFSAs, RSPs, FHSAs, RIFs), and digital wallets, ensuring complete accuracy and strict adherence to established SLAs.
Audit incoming transfer documentation to ensure all paperwork is in good order and complies with internal guidelines and industry regulations.
Identify document deficiencies or operational roadblocks, working proactively with internal and external partners to amend issues prior to processing.
Utilize advanced Microsoft Excel functions (including macros) and internal applications to process high-volume, repetitive data efficiently.

Escalations & Stakeholder Communication
Act as a primary liaison between internal partners (90%) and external parties (10%) to handle follow-ups, resolve escalations, and communicate status updates on processing requests.
Investigate non-standard or high-risk activities and escalate complex operational issues to senior management or specialized support teams as appropriate.
Maintain strict confidentiality when handling sensitive customer financial data and adhere strictly to enterprise regulatory frameworks (e.g., AML, Business Continuity).

Process Improvement & Team Collaboration
Participate in daily 30-minute team huddles to review workload allocation, priority desks, and operational updates.
Identify pain points, procedural gaps, and operational bottlenecks within daily workflows and offer suggestions to improve service quality and delivery.
Support ongoing business initiatives and special projects aimed at strengthening operating models and elevating service quality.

Qualifications
Education: Post-secondary degree or diploma in Finance, Accounting, Business Administration, or a related field.
Experience: 5–7 years of overall professional experience, with a strong background in financial services, banking operations, or accounting environments.
Banking Knowledge: Familiarity with Canadian retail banking products and registered plans (e.g., TFSAs, RSPs, FHSAs, RIFs).
Technical Proficiency: Strong command of Microsoft Office applications, with intermediate-to-advanced proficiency in Microsoft Excel (experience leveraging macros is highly preferred). Comfort navigating computer applications quickly using keyboard shortcuts.
Communication Skills: Excellent written and verbal communication skills required for clear, professional email correspondence and cross-departmental coordination.
Analytical & Detail Focus: Proven ability to process high-volume, repetitive tasks accurately with exceptional attention to detail, strong critical thinking, and mathematical skills.
Time Management: Highly organized, self-motivated, and capable of prioritizing individual workloads to consistently meet tight deadlines in a fast-paced setting.

Nice-to-Have Skills
At least 1 year of direct trade processing or back-office banking operational experience.
Understanding of cash and treasury products (e.g., money market, foreign exchange spots/forwards, loans, deposits).

Summary
If you are interested in the operations officer role please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.