OSS Engineer (Canada - Remote)

AXON Networks delivers a robust AI-driven, analytics-based orchestration platform and a wide portfolio of next-gen high-speed routers that leverage the newest Wi-Fi technologies. Together, these technologies give ISPs the ability to manage and troubleshoot their networks in real time, and to deliver an outstanding customer experience.

AXON Networks is a trusted strategic partner for its customers, helping them evaluate their current technologies and business models, and creating and executing strategies that enable them to innovate faster, accelerate their digital transformations, and strengthen their relationships with consumers.

AXON Networks is headquartered in Irvine, CA USA with Asia HQ in Singapore and also operating in Denmark, Spain and Vietnam.

The OSS Engineer will design, build and operate the Operations Support Systems (OSS), dashboards, data products and workflow automations that enable Network Operations to support cloud solutions and large fleets of customer-premises equipment (CPE), including broadband gateways, routers, ONTs and connected-home devices. This is a hands-on software and systems role for an engineer who understands how NOCs, service assurance, fault and performance management, device operations and service-provider support work in practice.

Reporting to the Network Operations Manager, you will turn repetitive work and fragmented operational data into secure, maintainable capabilities used by the NOC, Support and Operational Excellence teams. You will partner with cloud, DevOps, firmware, QA, Database Engineering, Product and Security, while remaining close to the operators who use the tools every day.

Role mandate

Own the engineering lifecycle for internal OSS tools, operational dashboards, workflow automations and integrations assigned to the role.

Translate the team’s pain points, controls and support needs into reusable, product-like capabilities—not disconnected one-off scripts.

Unify cloud, application, network, customer and CPE data into trusted operational views and actionable workflows.

Automate high-volume diagnosis, enrichment, notification, remediation, reporting and evidence-collection activities with safe controls and auditability.

Increase the capacity and consistency of Network Operations so customer and managed-device growth does not require equivalent growth in manual effort.

Responsibilities

OSS platform and tool engineering

Design, develop, test, deploy and maintain internal web applications, APIs, command-line tools and services for fault, performance, configuration, inventory and service-assurance use cases.

Build tool capabilities around service-provider tenants, cloud services, CPE inventory, topology and dependencies, device reachability, firmware versions, alarms, incidents and customer impact.

Apply sound software engineering practices: modular design, code review, automated tests, version control, CI/CD, release notes, rollback, telemetry and lifecycle ownership.

Assess whether to build, buy or integrate a capability; integrate commercial and open-source OSS components without creating avoidable operational complexity.

Operational dashboards and data products

Create role-based dashboards for executives, the NOC, Support and service owners covering service health, incident performance, alert quality, SLA/SLO attainment, customer impact and managed-CPE fleet health.

Correlate metrics, logs, traces, events, tickets, changes, customer/tenant data and device telemetry so operators can move from alarm to scope, likely cause and next action quickly.

Workflow automation and orchestration

Automate alert enrichment, deduplication, correlation, ticket creation, routing, escalation, stakeholder notification, evidence collection and operational reporting.

Measure adoption, success rate, time saved, error reduction and operator outcomes; retire fragile manual steps and low-value automations.

Cloud, CPE and service-provider integrations

Integrate with cloud APIs, Kubernetes, observability platforms, ITSM systems, collaboration channels, CI/CD systems, databases, messaging platforms and customer-facing operational systems.

Use APIs, webhooks, event streams and device-management data to support onboarding, provisioning, inventory, telemetry, command execution and firmware operations across managed CPE fleets.

Understand and model the cloud-to-device service path sufficiently to distinguish application, infrastructure, network, protocol, firmware, device and customer-environment signals.

Partner with Engineering on supported interfaces and data contracts; avoid unsupported direct changes to customer-facing product systems.

Operational intelligence and continuous improvement

Convert incident reviews, ticket trends, alert noise, escalations and operator feedback into a prioritized automation and tooling backlog managed with the Operations Manager.

Develop analytics for repeat incidents, chronic customers or device cohorts, change-related failures, capacity trends, knowledge gaps and automation opportunities.

Prototype anomaly detection, correlation and assisted-diagnosis approaches where they provide measurable value, while preserving explainability and human control.

Demonstrate improvements in mean time to detect, acknowledge, diagnose and recover; first-contact resolution; escalation quality; SLA performance; and hours of toil removed.

Reliability, security and supportability

Operate internal OSS capabilities as production systems with availability targets, monitoring, alerting, capacity planning, backup, recovery and dependency documentation.

Implement authentication, role-based access control, least privilege, secrets management, certificate handling, audit logging, secure coding and vulnerability remediation.

Create runbooks, user guidance, support models and ownership records; train NOC and Support users and incorporate their feedback into the roadmap.

Provide escalation support for critical tool failures and automation defects, including occasional approved maintenance or incident work outside normal hours.

Requirements

5+ years of experience in OSS engineering, network automation, NOC tooling, software engineering for operations or a closely related role.

Experience building OSS capabilities for service providers, broadband operators, managed-network providers or telecom equipment/software vendors.

Demonstrated experience with telecom Operations Support Systems—fault, performance, configuration, inventory, topology, service assurance or network/service orchestration—not solely open-source software.

Strong programming skills in Python, Go, Java, TypeScript/JavaScript or a comparable language, with experience delivering maintainable production applications, services or automation frameworks.

Experience building APIs, event-driven integrations, data pipelines, databases and user-facing operational dashboards.

Hands-on experience with Linux, containers, Kubernetes and a public cloud platform

Experience integrating observability, ITSM, collaboration and operational platforms using REST APIs, webhooks, message queues or event streams.

Strong understanding of software delivery practices including Git, code review, automated testing, CI/CD, release management and rollback.

Working networking knowledge including TCP/IP, DNS, DHCP, TLS, routing, APIs and systematic troubleshooting across distributed systems.

Ability to work directly with NOC, support and operations engineers, convert ambiguous operational problems into clear requirements, and measure whether the delivered capability improved the outcome.

Bachelor’s degree in computer science, engineering or equivalent practical experience.

Preferred qualifications

Experience with cloud-managed CPE such as broadband gateways, routers, ONTs, Wi-Fi/mesh systems or similar edge devices.

Familiarity with TR-069/CWMP, TR-369/USP, TR-181 data models, ACS/USP controllers, device telemetry and remote lifecycle management.

Experience with Google Cloud Platform, Kubernetes, Terraform, Helm and Git-based CI/CD.

Experience with Grafana, Prometheus, OpenTelemetry, Elasticsearch or comparable observability and visualization platforms.

Experience with Apache Pulsar, Kafka or another messaging/streaming platform and relational or NoSQL operational data stores.

Experience integrating Jira Service Management or comparable ITSM tooling and collaboration platforms through APIs and webhooks.

Familiarity with TM Forum Open APIs, YANG, NETCONF, RESTCONF, gNMI, SNMP or other telecom/network-management interfaces.

Experience with workflow engines, low-code orchestration or event correlation, combined with the judgment to know when custom software is the better choice.

Experience applying RBAC, secrets management, certificate handling, audit logging and data-protection controls to operational tooling.

Front-end development or UX experience creating efficient interfaces for operators under time pressure.

Type: Contract

Compensation: CAD 60/hr - CAD 95/hr

Join AXON Networks!

At AXON Networks, we promote equal opportunities in all our recruitment processes, ensuring non-discrimination on the basis of gender, age, origin, disability, or any other personal circumstances. We assess talent based on objective criteria and foster an inclusive and diverse working environment.

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