Outreach Activities Administrator (Bilingual)

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Job Requisition ID:

2026-03458

Time Type:

Full time

Employee Group:

Staff

Job Category:

Administrative Support

Employment Type:

Permanent

Department:

Faculty of Mathematics - Centre for Education in Math and Computing - Outreach Activities

Hiring Range:

$51,306.48 - $64,133.10

Posting Information:
This posting is for an existing vacancy.

The internal posting deadline for this position is November 5, 2026, at 11:59PM.

Job Description:

Primary Purpose

The Centre for Education in Mathematics & Computing (CEMC) is Canada’s largest and most recognized outreach organization for promoting and creating activities and materials in mathematics and computer science and is housed within the Faculty of Mathematics at the University of Waterloo. Our mission is to increase interest, enjoyment, confidence, and ability in mathematics and computer science among learners and educators in Canada and internationally. We do that through a commitment to our core values: future readiness, access, community, and impact. As such, the CEMC is the first point of contact at Waterloo for a significant percentage of our future undergraduate and graduate students and their parents. Through outreach activities, the CEMC has perhaps the largest set of external points of contact amongst any unit on campus.

The Bilingual Outreach Activities Administrator is the first point of contact for CEMC clients and is primarily responsible for bilingual delivery of customer service and outreach administrative support for various CEMC activities such as: contests, workshops, events, courses, online resources, and related programs and initiatives. This role also performs the critical function of providing French translation of our website, online learning resources, and communication pieces. This position executes the answering or directing of client-based inquiries, problem-solving customer issues, record keeping, organizing activities, and bilingual client communications support. This position provides staff and faculty support as needed and supports administrative coordination, stakeholder experience, strategic initiatives, and program enhancements across the unit.

Key Accountabilities

CEMC Activities - French Translation Support

• Provide translation and logistical support of online learning resources such as Problem of the Week, Problem of the Month and Courseware

• Provide translation support for web copy and departmental communications pieces such as emails, social media posts, contest materials and marketing materials

Outreach Activities Support – CEMC contests

• Assist teachers, students, and other stakeholders in navigating online contest systems and resources by to English and French queries by phone, email or in person Investigate, verify, and process new school account requests and applications (both international and domestic)

• Place, coordinate, and organize the administration of contest orders (both new and late) using the contest registration system

• Create accounts and maintain confidential client records (including minors), entering and assessing data

• Provide support to Computer Science contest faculty leads and participants

• Help resolve issues as appropriate or bring issues forward to others in CEMC

Outreach Activities Support – workshops and events

• Provide administrative and logistical support for workshops, events, courses, and other outreach initiatives, in coordination with faculty, staff, and/or the Events team

• Support events and workshops by responding to requests by phone, email or in person

• Help resolve issues as appropriate or bring issues forward to others in the CEMC

General clerical and communications support

• Maintain the French and English CEMC email accounts and phone lines, responding to inquiries related to contests, events, workshops, online resources, courses, and all other CEMC offerings

• Using a client-focused (bilingual) lens, maintain email templates, provide input on new web content and report communications pieces that may need updating according to stakeholder feedback

• Participate in teams, projects, or committees to provide support, targeted feedback, and institutional knowledge

• Provide support to all areas of the CEMC as required, including clerical support for staff and faculty

• Other duties as assigned to support CEMC activities, communications, and cross-training.

Required Qualifications

Education

• College diploma or some post-secondary education in office administration and/or customer service and minimum 5 years of equivalent experience and training

Experience

• Experience translating text from English to French, with Mathematical concept translation an asset

• Experience with customer service provision in a high-paced service setting

• Experience with project management systems like Jira and Asana would be considered an asset

• Intermediate experience in office procedures and processes

• Intermediate experience with Microsoft Word and Excel

• Experience executing events logistics

• Experience with outreach in a post-secondary environment considered an asset

• Experience working with ESL individuals (English as a Second Language)

• Experience handling sensitive and confidential information with discretion

• Experience in a secondary or post-secondary school work environment considered an asset

Knowledge/Skills/Abilities

• Ability to respond to customer needs in a timely, professional, helpful and courteous manner regardless of customer attitude

• Excellent written and verbal English language skills

• Excellent written and verbal French language skills

• Excellent attention to detail skills required

• Knowledge of University policies and procedures considered an asset

• Ability to work independently and as a team in a busy environment with competing deadlines

• Obtaining and maintaining a clear Vulnerable Sector police check is a condition of ongoing employment

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at [email protected] or 519-888-4567, ext. 45935.