Patient Resident Care Manager - Older Adult Clinics (Centre for Healthy Aging) & Post-COVID Recovery Clinic

Salary

The salary range for this position is CAD $60.75/Hr. - CAD $87.33/Hr.

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The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required

Summary

Join the Medicine, Older Adult & Palliative Program! We are looking for a results-oriented, innovative leader who can nimbly lead a team through transformative journeys within the Centre for Older Adults and the Post-COVID Recovery Clinic. Applicants must have the ability to navigate a complex health system and be passionate about older adults and patients with complex medical pathways.

Reporting to the Program Director or Senior Manager, this key role provides:

• operational leadership and support to interdisciplinary team members in the provision of quality care to patients/residents and their families
• maintains responsibility in collaboration with a Physician Leader for the effective and efficient delivery of services within specified sub-units of a large clinical program
• provides leadership and supervision to interdisciplinary staff including the requirement to supervise Clinical Nurse Leader(s) (CNLs) and/or Unit Supervisor(s) and/or equivalent nursing leadership roles in unit(s) that provide direct care to patients/residents
• promotes and facilitates the continuum of care delivery both internally and with external agencies in alignment with the Program goals and strategic direction by implementing and using quality improvement, utilization management, staff development and resource management strategies
• works collaboratively within the Program Based Care Model and in concert with the Program Leaders, other Managers, Practice Leaders, Corporate and Support Leaders

What You Bring

QUALIFICATIONS AND COMPETENCIES:The following qualifications and competencies are required to successfully provide the leadership necessary to fulfill the Mission and Values of Providence Health Care. QUALIFICATIONS:Masters degree in a related Health Profession plus a minimum of five (5) years’ experience at the middle management level in a medium to large health care organization or an equivalent combination of education and experience.COMPETENCIES:The Patient/Resident Care Manager possesses the following competencies that drive organizational success:Leadership: Defines a vision and facilitates, guides, and mentors individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness.Communication: Communicates effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience.Resources Management:Manages human, capital, financial and information resources so that organizational objectives are achieved.Conceptual Skills:Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.Public/Community Focus:Responsive to the needs of health care, public, and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations.Results Management:Plans and establishes courses of action for self and others that are results oriented.Systems Thinking:Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions.Team Focus:Strives to understand perspectives of team members, synthesizes with own opinion, presents convincing point of view, and resolves conflicts.Time Management:Manages own work activities and delegates tasks to achieve maximum efficiency.Mastery of Change:Accepting of new initiatives and champions the implementation process amongst team members.Quality Improvement:Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved.

What We Offer

· A competitive salary: The salary range for this position is $60.75 - $87.33 per hour, depending on experience.

· Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.

· State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.

· Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day:

1. Provides leadership to the interdisciplinary team including CNL(s) and/or Unit Supervisor(s) and/or equivalent nursing leadership roles to ensure patient /resident/family focused care is delivered within a coordinated and integrated care delivery model.2. Collaborates with the Physician Operations Leader to plan and manage the provision of effective and efficient care within assigned sub-units to support the achievement of operational and strategic objectives of the clinical program and consistent with the mission, vision and values of PHC.3. Collaborates with other Leaders to lead and/or participate in process improvements by engaging the interdisciplinary team in problem-solving and applying tools of quality improvement, utilization and risk management including implementation of standards and tracking mechanisms and use of data and variance analysis.4. Works with community and/or internal partners as appropriate to ensure the provision of timely care to meet the needs of patients/residents/families. Assists team to manage risks, incidents, family/client complaints and discharge planning.5. Ensures effective, two-way communications with and among team members so that each team is aware of and understands changes impacting them, the site, the organization and how such changes will impact delivery of services.6. Provides the interface between the assigned sub-units and corporate /support systems to identify needs and participate in identifying solutions that will enable the front-line delivery of care.7. Collaborates with physician partner to develop the operating and capital budget for the areas of responsibility, monitor productivity indicators, budget variances and analysis. Approves timekeeping records, authorizes overtime and compiles periodic operational reports.8. Develops, recommends, and implements, in collaboration with Human Resource Representative(s), strategies for recruitment and retention of staff that support the goals and objectives of the clinical area(s) of responsibility.9. Facilitates the development and implementation of orientation programs for new staff to provide the appropriate education in clinical practice routines, and hospital policies and procedures.10. Develops, recommends, implements, and evaluates staffing patterns, rotations and vacation schedules to ensure sufficient staff to meet patient/resident care needs.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.