Publié il y a 20 jours
Patient Services Manager
@ Robert Half
Ottawa, Ontario
En bref
Robert Half is hiring a Patient Services Manager for a client organization to lead its growing Patient Services team. The full-time, permanent role is on site and centres on supervising staff, managing daily operations, and improving the patient experience through KPIs and process change.
Salaire :
88 000 $–105 000 $ par année
Responsabilités :
- Supervise and guide the Patient Services team
- Manage daily operations, staffing and scheduling
- Serve as main escalation point for patient complaints
- Track KPIs and analyze performance data
- Introduce new systems and process improvements
Résumé des exigences :
- 3 to 5 years in patient services or contact centre operations
- Proven leadership or team management experience
- Experience with KPIs and operational reporting
- Experience introducing new technologies or processes
- Experience leveraging AI, preferred
- Dental, oral surgery or medical practice experience, highly preferred
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · careerpage
- Date publiée par l’employeur
- 2026-10-21
- Première détection par notre source
- 2026-10-22
- Mise à jour du dossier source
- 2026-10-22
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Gestionnaire |
| Domaine | Professions paramédicales |
| Expérience | 3 an(s) et plus |
| Expérience en gestion | 3 an(s) et plus |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau, Hôpital ou clinique |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Robert Half
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Helping you find skilled candidates, in-demand jobs, and solutions you need to do your best work yet.
Description complète de l’entreprise
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert. All Robert Half recruiters communicate using their corporate email address, ending in roberthalf.com. 👋 Welcome to Robert Half. We're the world’s first and largest specialized talent solutions firm, connecting opportunities at great companies with highly skilled job seekers. We provide dynamic contract, temporary, and permanent placement solutions across finance, accounting, technology, marketing, creative, legal, and administrative sectors. 🏆 In the last 12 months, Robert Half has been recognized as one of America’s Most Innovative Companies by Fortune, and with Protiviti, has been named one of the Fortune® World's Most Admired Companies™ and 100 Best Companies to Work For. 🏦 Traded on the New York Stock Exchange (symbol: RHI), we’re at the forefront of innovation in talent acquisition.
- Abonnés LinkedIn
- 4 724 671
- Personnes associées sur LinkedIn
- 27 769
- Bureaux déclarés
- 2884 Sand Hill Road Suite 200, Menlo Park, CA 94025, US
- 2613 Camino Ramon, San Ramon, California 94583, US
- Robert Half International, Avenue Louise, 250 - 5th floor, Brussels, 1050, BE
- Robert Half International, 10th floor, The Shard, 32 London Bridge Street, London, London SE1 9SG, GB
- Robert Half International, Av. Dr. Cardoso de Melo, 1184, 11° andar, Sao Paulo, SP 04548-004, BR
- Robert Half International, Level 24, 1 Martin Place, Sydney, NSW 2000, AU
- 140 William St, Melbourne, VIC 3000, AU
- Avenida Doutor Cardoso de Melo 1184, São Paulo, BR
- 2613 Camino Ramon, San Ramon, CA 94583, US
- 20, Avenue André Prothin, Tour Europlaza, Courbevoie, Île-de-France 92400, FR
- Catégories d’activité
- Skill Assessment
- Human Resources
- Information Technology
- Employment
- Consulting
- Recruiting
- Marketing
- Security
- Advertising
- Staffing Agency
- Autres noms enregistrés
- Robert Half
- Robert Half
- Spécialités
- consulting services
- accounting jobs
- finance jobs
- administrative jobs
- legal jobs
- IT jobs
- recruitment
- recruitment agency
- creative jobs
- staffing
- hiring
- employment agency
- contract talent
- contract professionals
- talent solutions
- contract employment
- permanent placement
- customer support jobs
- and marketing jobs
- Le profil indique une agence de recrutement
- Oui
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert. All Robert Half recruiters communicate using their corporate email address, ending in roberthalf.com. 👋 Welcome to Robert Half. We're the world’s first and largest specialized talent solutions firm, connecting opportunities at…
| Champ | Valeur |
|---|---|
| Secteur | Staffing and Recruiting |
| Taille | 10,001+ employees |
| Siège social | Menlo Park, CA |
| Type d’organisation | Public Company |
| Fondée en | 1948 |
| Spécialités | consulting servicesaccounting jobsfinance jobsadministrative jobslegal jobsIT jobsrecruitmentrecruitment agencycreative jobsstaffing |
| Offres sur Jobsy | 449 |
| Voir la page |
Robert Half is partnering with an organization that's looking to add a Patient Service Manager to their growing team. This is a full-time/permanent role on site.
Responsibilities:
- Supervise and guide the Patient Services team to regularly provide outstanding, empathetic, and professional support to patients, referring offices, and other key partners.
- Manage day-to-day operations by overseeing staffing levels, scheduling, task allocation, and workflow effectiveness to meet service goals and operational demands.
- Create, introduce, and uphold service expectations across all communication channels, including phone and email interactions.
- Serve as the main point of escalation for challenging patient issues, complaints, and service recovery matters, ensuring prompt and suitable resolution.
- Review feedback from patients and referring offices to spot patterns, resolve service shortcomings, and introduce enhancements that strengthen the patient experience.
- Maintain the accuracy, organization, and timely communication of information entering and leaving the Patient Services department to support seamless care and efficient workflows.
- Evaluate team performance, operational processes, and staffing needs to uncover ways to increase efficiency, remove obstacles, and maximize available resources.
- Define, track, and present key performance metrics to measure team output, service quality, productivity, patient satisfaction, and operational success.
- Analyze data and performance patterns to determine improvement opportunities, set measurable targets, and carry out plans to achieve results.
- Design and implement strategies that support employee engagement, retention, and team performance while preserving excellent service delivery.
- Recognize opportunities to simplify processes, strengthen information flow, and improve collaboration between Patient Services and other departments.
- Identify and assess emerging technologies, systems, and tools that can boost call centre performance, improve workflows, enhance information management, and elevate the patient experience.
- Take the lead in, or contribute to, the rollout of new systems, technologies, and process enhancements.
- Partner with Operations, Finance, Human Resources, and other stakeholders to strengthen workflows, reporting, communication, and coordination throughout the organization.
Key Qualifications:
- At least 3–5 years of experience in patient services, contact centre operations, customer support, or healthcare administration, including proven leadership or team management responsibilities.
- Proven ability to enhance customer or patient satisfaction, strengthen team performance, and improve operational effectiveness.
- Hands-on experience developing, tracking, and applying KPIs, performance measures, or operational reporting to support decisions and drive better outcomes.
- Experience introducing new technologies, systems, or process changes to increase efficiency and improve service delivery.
- Experience leveraging AI to support organizational performance and improve results.
- Demonstrated ability to work effectively with multidisciplinary or cross-functional teams to address challenges and improve operations.
- At least 3–5 years of experience in patient services, contact centre operations, customer support, or healthcare administration, including proven leadership or team management responsibilities.
- Proven ability to enhance customer or patient satisfaction, strengthen team performance, and improve operational effectiveness.
- Hands-on experience developing, tracking, and applying KPIs, performance measures, or operational reporting to support decisions and drive better outcomes.
- Experience introducing new technologies, systems, or process changes to increase efficiency and improve service delivery.
- Experience leveraging AI to support organizational performance and improve results.
- Demonstrated ability to work effectively with multidisciplinary or cross-functional teams to address challenges and improve operations.
- Prior experience in a dental, oral surgery, or medical practice setting is highly preferred.
If this position interests you, please do not hesitate and apply online today!
Job Reference Number: 0013529794
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