Patient Travel Dispatcher

Term: Full-time, Permanent
Location: Seabird Island Band Office, Agassiz, BC
Status: In Office

Schedule: Monday to Friday 8:30 - 4:30 pm.
Salary: $27.89 per hour.

About Us:

Seabird Island is committed to creating culturally safe, inclusive workplaces grounded in Indigenous knowledge, values, and ways of being. We support a diverse range of teams across Seabird and are dedicated to fostering healthy workplaces, strong leadership, and meaningful employee experiences.

About the Role:

Join Seabird Island as a Patient Travel Dispatcher / Office Administrator and play a vital role in connecting community members with the healthcare services they need. This position combines patient travel coordination and administrative support within a fast-paced and community-focused health environment. You'll be responsible for organizing medical travel arrangements, supporting health programs and services, and serving as a compassionate point of contact for clients and families. Working alongside healthcare professionals, community partners, and First Nations Health Authority programs, you'll help ensure seamless access to care while contributing to positive health outcomes across the communities we serve.

Key Responsibilities:

• Coordinate medical travel arrangements, including transportation, accommodations, scheduling, and travel authorizations for community members accessing healthcare services.
• Support clients through the patient travel process by providing information, assisting with forms, reimbursements, and ensuring all documentation is complete and accurate.
• Maintain accurate records, files, reports, and submissions while ensuring compliance with applicable policies, procedures, and confidentiality requirements.
• Provide administrative support to Health Department programs through appointment scheduling, correspondence, record management, event coordination, and general office administration.
• Serve as a welcoming and professional point of contact for clients, families, healthcare providers, and community partners.
• Collaborate with internal teams, Community Health Representatives, external service providers, and partner communities to facilitate seamless service delivery.
• Assist with community outreach activities, wellness initiatives, and health-related events as required.
• Support continuous improvement efforts and contribute to the effective operation of health services within the community.

*A full job description is available upon candidates request.

About You:

You are a highly organized and service-oriented professional who enjoys helping others and thrives in a role that balances coordination, problem-solving, and administration. You bring strong communication skills, attention to detail, and the ability to manage multiple priorities while maintaining accuracy and confidentiality. Whether you're coordinating travel logistics, supporting healthcare programs, or assisting community members with navigating services, you approach your work with professionalism, compassion, and cultural sensitivity. Experience in healthcare, community services, or Indigenous organizations is an asset, but most importantly, you are committed to making a meaningful difference in the lives of others.

Qualifications & Experience

• High school diploma or equivalent (GED)
• Certificate or Coursework in Office Administration, Medical Office Assistant, Health Unit Coordinator, Business Administration, or a related field is an asset.
• Minimum 2 to 3 years of recent experience in an administrative, reception, patient services, or Certificate or client support role.
• Experience in a healthcare, community health, social services, or First Nations organization is considered an asset.
• Experience coordinating travel, scheduling appointments, logistics, or transportation services is an asset.
• Experience with financial reconciliations, reimbursement processing, or invoice tracking is an asset.
  

Assets

• Experience working in a non-profit, public sector, or First Nations environment.
• Experience supporting Indigenous communities through finance, accounting, or financial planning.
• Knowledge of First Nations cultures, traditions, and community dynamics.
• Understanding of culturally safe practices and Indigenous perspectives.
• Indigenous candidates are strongly encouraged to apply.

Why Work with Us:

We offer extended health and dental benefits, a pension plan with employer matching, paid vacation and sick time, professional development opportunities, and a collaborative team environment. Join an organization that values community, inclusion, cultural learning, and employee growth while making a meaningful impact across multiple organizations and communities.

How to Apply:

Please submit your resume and cover letter outlining your qualifications and experience through our careers page/Indeed Posting. Questions about this opportunity can be directed to [email protected]. Indigenous candidates are strongly encouraged to apply. Successful candidates must be able to meet all pre-employment screening requirements, including a Criminal Record Review Program Check.

We thank you for your interest. Only those selected for an interview will be contacted.

Relevant experience may include roles such as Medical Administrative Assistants, Administrative Assistants, Social and Community Service Workers, Patient Travel Coordinator, Patient Travel Clerk, Medical Office Assistant, Health Services Administrator, Health Unit Coordinator, Patient Services Coordinator, Community Health Administrator, Health Program Assistant, Scheduling Coordinator, Scheduler, or Healthcare Administrative Coordinator.