Patient Watch Officer – Casual

Overview

Healthcare facilities require attentive, compassionate individuals to ensure patients remain safe during vulnerable moments. As a Casual Patient Watch Officer, you provide direct, continuous observation for assigned patients at Valley Regional Hospital in Kentville and Soldier's Memorial Hospital in Middleton. This role exists to prevent patient injury, support clinical staff, and maintain a secure environment. If you are observant, calm under pressure, and looking for flexible casual work that makes a real difference in your community, this position offers a direct path to meaningful work in healthcare safety.

Compensation and Schedule

Pay: $20.50 per hour

Employment Status: Casual / As Needed (Temporary)

Shift Details: Variable shifts, including day, night, and rotating shifts across both Valley Regional Hospital (Kentville) and Soldier's Memorial Hospital (Middleton).

What Success Looks Like

Day-to-day: You arrive focused and ready to maintain continuous, dedicated observation of your assigned patient. You stay alert throughout your entire shift, noticing subtle changes in patient behavior and immediately notifying nursing or security staff of potential risks. You interact with patients respectfully, using calm verbal de-escalation when individuals become agitated, and keep clean, prompt documentation of your observations.

Over time: You build strong, trusted working relationships with hospital nurses and security team members. Clinical teams rely on your consistency, dependability, and professional demeanor to help keep high-risk patient units safe and stable.

Key Responsibilities

• Provide continuous, one-on-one visual observation of assigned patients to prevent self-harm, falls, or safety incidents.

• Monitor patient activity and promptly report changes, unusual behavior, or safety risks to medical and security personnel.

• Use verbal de-escalation techniques and gentle crisis intervention to manage challenging behaviors calmly.

• Follow clinical instructions and hospital safety protocols while respecting patient dignity and privacy.

• Maintain precise, clear observation logs and report details accurately.

• Respond effectively to facility emergency protocols as required.

Requirements

Must-Have Qualifications:

• High School Diploma or equivalent.

• Valid Intermediate First Aid and CPR Level C certification (or willingness to obtain before starting).

• Fluency in spoken and written English.

• Strong communication and conflict-resolution skills.

• Ability to remain fully alert and attentive while sitting or standing for extended periods.

• Ability to stay calm and focused in emotional or high-stress situations.

• Legal authorization to work in Canada.

• Use of Force (UOF) and Management of Aggressive Behavior (MOAB) certifications, or completion of prerequisite training prior to onboarding. Note: Paladin provides and fully covers the cost of this training with a six-month commitment to the role.

Nice-to-Have Qualifications

• Previous experience in security, healthcare support, customer service, or a related field.

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Ready to Apply?

If you are a dependable, observant individual committed to helping others, we would love to review your application. Submit your resume today to take the next step toward joining our team.