Peer Support Worker, Substance Use Services (Urban Health)

Salary

The salary range for this position is CAD $29.76/Hr. - CAD $31.64/Hr.

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The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required

Summary

Lived experience belongs at the heart of substance use care. Come be part of a team where your lived experience can help someone else feel less alone in theirs.Providence Health Care's Urban Health & Substance Use Program is accepting applications for Peer Support Workers for multiple positions across the organization. Drawing on your lived/living experience, you’ll help patients and families navigate substance use care, access meaningful supports, and feel heard and respected throughout their healthcare journey. You’ll work alongside a supportive interdisciplinary team committed to harm reduction, trauma-informed and culturally safe care, while contributing an essential peer perspective to both individual patient care and the ongoing development of services.

Areas of opportunity include:

• Addiction Medicine Consult Team (AMCT) is a interdisciplinary, referral-based consultation service. The AMCT provides compassionate, evidence-based addiction care to hospitalized patients through trauma-informed, harm reduction–oriented consultation and support. The team works collaboratively across PHC's care settings to address substance use with dignity, cultural safety, and person-centered care.
• Road to Recovery (R2R)'s Transitional Care Unit (TCU). R2R strives to better address treatment of substance use issues by providing the right support to each client at the right time. People who use substances deserve the same access to evidence-based care as anyone else, free from stigma. As with all of our services at PHC, R2R delivers care in a way that strives to be person-centred, trauma-informed and culturally safe. Launched in 2023, R2R supports clients at every phase of their wellness and recovery journey by coordinating seamless care, even if there are setbacks or relapses along the way. The R2R continuum of services in operation today includes 25 detox beds located at St. Paul's Hospital, 20 transitional care beds for clients awaiting space in a treatment program or long-term housing, and the Aftercare Team, which launched in Fall 2024, providing outreach aftercare in the community, with a a 50 bed off-site treatment center currently in development.

What you will be doing:

Reporting to the Peer Support Coordinator, the Peer Support Worker is a person who self-identifies as a Peer, meaning a person with lived/living experience relevant to the client group served, such as structural inequity, interpersonal trauma, racism, trauma, substance use, poverty, sex work, and/or physical or mental health challenges. This role works as an embedded team member in the Urban Health and Substance Use Program and works alongside other Peers and Indigenous Wellness Liaisons to provide individual Peer support from lived experience to patients and families accessing services at Providence Health Care. This position acts as a resource for both patients and healthcare providers by providing emotional support and patient advocacy, and promoting health provider relationships that are trauma informed, free of anti-Indigenous racism, and person centered. They will participate in meaningful engagement as Peers for ongoing work in strategic planning, harm reduction, and redevelopment, and support research centres within Providence Health Care Research Institute.

• Provide Peer-Based Emotional Support and Advocacy: Draw on lived experience to offer compassionate support and advocacy to patients and families navigating substance use, trauma, and systemic barriers across care settings.
• Facilitate Access to Services and Cultural Supports: Help patients connect with Indigenous Wellness Liaisons, harm reduction services, the St. Paul’s Overdose Prevention Site, cultural spaces like the All Nations Sacred Space, and other community-based supports.
• Promote Trauma-Informed, Culturally Safe Care: Collaborate with health care teams to support patient referrals and advocate for care grounded in harm reduction, cultural humility, and person- and family-centered principles.
• Contribute to Peer and Organizational Initiatives: Participate in meetings and working groups related to strategic planning, harm reduction, and system redevelopment, while tracking referral data and sharing updates on the Peer Support Program.

What You Bring

Education, Training and Experience

• A level of education, training, and experience equivalent to a recognized Certificate in Social Services or as an Addiction Service Worker plus one (1) year recent, related experience.
• Lived or living experience relevant to the client group served, such as structural inequity, interpersonal trauma, racism, trauma, substance use, poverty, sex work, and/or physical or mental health challenges.
• Completion of a recognized Peer Support Training program.

Skills and Abilities

• Knowledge of principles of peer support practice and ability to apply principles of recovery in mental illness/substance.
• Knowledge of harm reduction principles and practices.
• Knowledge of the principles of cultural safety and humility.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to organize work.
• Ability to operate related equipment.
• Ability to be solutions-focused, crisis intervention skills, deescalate and resolve conflict.
• Ability to use effective interpersonal skills to establish/maintain effective working relationships and boundaries with coworkers.
• To work independently, as well as collaboratively, in a team environment.
• Ability to practice and respond with humility.
• Ability to problem-solve from a trauma informed, person centered approach.
• Ability to manage time effectively based on workload.
• Physical ability to perform the duties of the position.

What We Offer

• Competitive salary: $29.76 - $31.64 CAD per hour, depending on experience and position
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
• Meaningful impact: You will have the opportunity to work for an organization that is deeply committed to safeguarding of our surrounding environment by contributing to high quality care while promoting sustainable practices in your everyday work.
• A comprehensive health benefits package including dental, vision, and life insurance as well as pension.

Who we are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence Health Care has grown into a globally recognized leader in research, teaching, and care. As individuals within a mission-driven organization, we choose to be part of PHC because we value its long-standing dedication to social justice and compassionate care, its active efforts to advance environmental sustainability and planetary health, and its meaningful engagement in the process of Truth and Reconciliation with Indigenous Peoples.

Curious about working at PHC and the culture of our teams? Check out the video below to learn more and meet some of the members of the team you'd be joining:

Your day to day:

• Acts as a resource for both patients and health care providers by providing emotional support and advocacy and supporting referrals to the unit to ensure health provider relationships are trauma informed, person and family centered, and embedding principles of harm reduction, cultural safety, and humility in the delivery of care services.
• Provides day to day Peer support and advocacy from knowledge and lived/living experience to patients and families and will liaise with existing Peers and/or Volunteers already working across PHC sites (e.g., acute care, residential services, mental health) and outpatient clinics (i.e., John Ruedy Clinic and the Rapid Access Addiction Clinic) at Providence Health Care.
• Works as an embedded team member in the interdisciplinary team and helps facilitate patient and family access to harm reduction services, the St Paul’s Overdose Prevention Site, traditional cultural practices, All Nations Sacred Space, and as required, access to other community health programs, cultural supports, and harm reduction services.
• Supports Peer initiatives at Providence Health Care by participating in working groups to provide their own input and meetings related to strategic planning, harm reduction, re-development, and other organizational initiatives.
• Tracks referral and program access data utilizing word processing, email, and spreadsheets.
• Attends regularly scheduled Urban Health & Substance Use department meetings and provides informal updates on the Peer Support Program.
• Accompanies clients to appointments in consultation with the Peer Coordinator/Team Lead.
• Performs other related duties as assigned.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.