Personal Lines Service Broker

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We are working with a growing, family-run insurance brokerage in Calgary looking for a Personal Lines Service Broker professional to join their team.

This role is primarily focused on Personal Lines servicing, administration, and policy processing, supporting an established book of business. You’ll work closely with the brokerage owners and play an important role in managing day-to-day client and policy needs.

This is a great opportunity for someone with 1–2 years of insurance or brokerage experience who wants to take on more responsibility and grow with a small, entrepreneurial brokerage.

Key Responsibilities

• Process Personal Lines policy changes and endorsements
• Handle vehicle additions and other client policy requests
• Collect and review required documentation
• Update policies and client information in the broker management system
• Prepare and send policy documents to clients
• Respond to client inquiries and follow up when required
• Complete Personal Lines quotes for Auto and Property
• Communicate with insurance companies regarding quotes and policy questions
• Support general day-to-day brokerage administration
• Ensure policies and client information are processed accurately

Requirements

• 1–2 years of insurance or brokerage experience
• Personal Lines experience preferred
• Experience with Auto and Property insurance
• Valid insurance licence — Level 1, 2, or 3
• Strong understanding of insurance workflows and policy servicing
• Strong attention to detail and accuracy
• Excellent communication and organizational skills
• Comfortable working independently in a small-team environment
• EPIC or other broker management system experience is an asset
• Punjabi and/or Hindi language skills are highly preferred due to the brokerage’s client base.

Work Environment
This is a 5-day in-office position working closely with the brokerage owners and a small team.

The typical schedule is 9:00 AM–5:00 PM, with flexibility between 30–40 hours per week.

Compensation & Benefits

• $45,000 – $50,000+ based on experience
• Flexibility for the right candidate
• Health and dental benefits
• Potential opportunity to earn additional commission as responsibilities expand into sales/new business
• Opportunity to take on additional responsibilities as the brokerage continues to grow

Career Growth
While the initial focus will be on Personal Lines servicing and administration, there is an opportunity to become more involved in:

• Personal Lines sales
• New business
• Quoting
• Client relationship management
• Additional brokerage responsibilities

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

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