Pharmacy Operations & Training Lead

About CareRx Corporation

At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way.

Reporting to the Regional Director of Operations, Alberta and Saskatchewan, this position is responsible for facilitating training of new and existing employees to ensure pharmacy operating procedures and best practices within the scope of the position are consistently followed. Training may be delivered individually or in group settings using approved training materials such as videos, job aids, and quick reference guides, where available.

Why you should join CareRx

Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.
Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve.
Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs.
Defined Work Schedule: Offers a healthy work-life balance with predictable hours.
Focus on Care: Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy.
Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.
Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.
Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.
Celebrations and Community: From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together.

Role Accountabilities:

• Facilitating training of new and existing employees on existing pharmacy operating procedures and best practices.
• Conduct re-training for current employees as needed to maintain competency and support continuous learning
• Assess learner competency and adjust training approaches to individual learner needs.
• Perform training evaluations to assess the effectiveness of existing materials and content.
• Identify areas where work instruction, online courses, job aids etc. are required or where existing content needs to be updated.
• Monitor trainee progress and provide feedback to employees and pharmacy leadership regarding training outcomes.
• Provide regular feedback to the designated Manager as well as the training team.
• Provide a safe, comfortable, environment to support learning.
• Work with the designated Manager to modify or redesign training delivery, content, and/or activities to provide training accommodation as needed.

What You Bring To The Team

• Minimum of 2-3 years sector pharmacy operations experience coupled with strong pharmacy knowledge and subject matter expertise.
• Experience facilitating 1:1 and/or group training.
• Proficiency with the Telus Health Kroll system.
• Proficiency with eMAR platforms
• Flexibility with working hours to accommodate training schedules

Qualities for Success:

• Passion for excellence with the ability to motivate others and provide constructive feedback.
• Excellent communication and interpersonal skills with the ability to interact with all levels of the organization.
• Demonstrated excellent presentation and group facilitation skills.
• Ability to work independently while contributing positively to a team environment.
• Flexibility in working hours to accommodate the needs of the trainees.
• Ability to prioritize tasks to meet deadlines.
• Excellent time management skills and attention to detail.
• Strong work ethic and sense of ownership and confidentiality

PHYSICAL COMPETENCIES

• This position requires the selected candidate to sit, stand and walk throughout the day.

MINIMUM EDUCATION AND EXPERIENCE

• 1+ years’ experience in a Pharmacy Assistant Data Entry position or Registered Pharmacy Technician role with expertise in technical verifications.
• Previous experience in Long – Term Care pharmacy an asset
• Training experience an asset

Location: This is on-site role at our Edmonton Pharmacy and follows a five-day workweek with weekend rotation. Occasional Travel required.
Opportunity: This is a new position.

AI Disclosure: CareRx does not use AI to screen candidates

Application Process

CareRx is committed to employment equity and a diverse, inclusive workplace where everyone can thrive. We welcome applicants of all abilities and will provide accommodations upon request throughout the selection process.

All applicants must successfully pass satisfactory background screening which can include depending on role, Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration and Referencing. Background screening will be completed after an offer of employment has been extended and accepted.