PO-TCO-01 POLICE DISPATCHER TRAINEE

About the position

Duties
Telecommunications Operators provide emergency and non-emergency communication services to the public, law enforcement, emergency services (fire and ambulance), and other departments and agencies, within an assigned jurisdiction, in support of the public and officers' safety.

As such, a Telecommunications Operator's key duties include:• Responding to emergency and routine calls for service, down streaming/transferring calls to the appropriate agency, retrieving, analyzing, and recording accurate and timely information using computer-aided dispatch systems, record management systems or various police and non-police
database systems.• Dispatching, monitoring status, and keeping track of on-duty units/officers and resources.• Providing video surveillance monitoring of federal, provincial, territorial and municipal properties/sites, and operating/monitoring recording and silent alarm panels.

Work environment
You don’t have to wear a uniform to make a difference!

Telecommunications Operators (9-1-1 Police Dispatcher) provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance.Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.
Telecommunications Operators work in Communications Centers that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres.What does the work involve?• Monitoring of police resources and systems with computer aided dispatch and monitoring systems• Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public
Safety Answering Point for 9-1-1.• Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.• ~~Shift Work ~~ • The 9-1-1 Police Dispatch Centers operate 7 days a week, 24 hours a day. You will be required to work irregular hours (mornings, evenings, weekends, and statutory holidays).

Intent of the process
The intent of the process is to establish a pool of candidates for the Telecommunications Operator Training Program. Positions may be staffed as terms, actings or assignments.

Candidates who are qualified and selected for the Telecommunications Operator Training Program will be appointed to a determinate position. The Telecommunications Operator Training Program is comprised of in-class training, followed by field coaching.Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Important messages
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
If you need to be accommodated during any phase of the evaluation process, please use the Contact Information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Public Service candidate will not be considered to be in travel status or on government business and travel costs will not be reimbursed.**PLEASE ENSURE ALL OF YOUR PERSONAL INFORMATION IN YOUR PROFILE/ACCOUNT IS ACCURATE AND UP TO DATE. Candidates must meet all essential qualifications to be appointed to a position. This will be determined through the use of various evaluation tools. Volume Management strategies may be used.Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. You must provide proof of education credentials. If you completed your education outside Canada, it is your responsibility to demonstrate the equivalency. Please refer to the following link for more information: http://www.cicic.ca Please identify clearly your substantive group and level and your employment status on your resume and/or application form. Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.The Indigenous Career Navigators Program, among others, is designed to provide Indigenous peoples with advice and guidance through the application/hiring process. To Indigenous peoples seeking individual support related to your application or during the assessment phase, please contact our RCMP Indigenous Career Navigator (ICN): [email protected]**The use of AI is prohibited.You must complete your application and future assessments independently without external help, including unauthorized internet resources or Artificial Intelligence (AI) tools) (for example, Copilot, ChatGPT, or any other form of AI.)You may be asked to explain or elaborate on your answers in a follow-up interview. Any violation may be investigated and result in serious consequences, including the rejection of your application. "The PO-TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified PO-TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent)at the PO-TCO-02 group and level.* The Training Program is comprised of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching. The duration of the training program varies according to the location of the position.For a candidate to be appointed directly to PO-TCO-02 position, he must have obtained a pass mark foreach of the essential qualities in addition to the "safety concern" competency and successful completion of an Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police(RCMP) or Successful challenge** of the RCMP National Telecommunications Operator Training Program credits, in accordance with RCMP National Telecommunications Operator training policy.

Conditions of employment

Reliability Status security clearance - of the RCMP.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process, which includes reference checks and an interview wherein questions may include (but are not limited to) previous employment, on-line activities, credit checks, alcohol and/or drug use. • Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

Learn more about security screening process.

Operational Requirements

• Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
• Work on short notice and overtime to meet operational needs
• Participation in classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching

You need (essential for the job)

Your application must clearly explain how you meet the following

EDUCATION:
A secondary school diploma, or employer-approved alternatives (See NOTE)

NOTE: The employer approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable* combination of education, training and/or experience.*Acceptable is defined as suitable for a position as determined by the manager unless otherwise regulated by the employer.

Learn more about degree equivalency.

Applied / assessed at a later date

COMPETENCIES (as defined in the RCMP Competency Dictionary):
• Communication
• Composure
• Conscientiousness
• Develops Self
• Flexibility
• Meeting Client Needs
• Problem Solving
• Teamwork

ABILITY TO:
• Effectively communicate – oral and written
• Follow instructions
• Recall details such as addresses, phone numbers and licence plates while performing other tasks
• Prioritize
• Read Maps
• Type 40 w.p.m. with less than 5% error rate*

*Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.NOTE: The above-noted abilities are assessed throughout the hiring process, including through CritiCall - a specialized, computer-based testing program designed to evaluate the knowledge, skills and abilities essential for success in high-stress dispatch environments. For more information, applicants are encouraged to visit: https://criticall911.com/dispatcher-testing/applicants/

Language requirements (essential for the job)

Applied / assessed at a later date

Bilingual - Imperative (BBC/BBC)

Learn more about language requirements.

You may need (asset qualifications)

May be applied / assessed at a later date

ASSET QUALIFICATIONS:
EXPERIENCE IN (optional):
• Call taking or dispatching in a police agency
• Experience providing advice or services to the public
• Experience working in an environment that requires multitasking*

*Multitasking is defined as the performance of multiple tasks at one time.

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Learn more about assessment accommodation.

Equity, diversity and inclusion

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Learn more about diversity and inclusion in the public service.

Preference

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

How to apply

Learn more about applying for Government of Canada jobs.

Information you must provide

• Your résumé
• A cover letter - Which clearly outlines how you meet each of the screening qualifications, (i.e. education, essential experience and asset qualifications)

We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted.

Additional links

For further information on the organization, please visit Royal Canadian Mounted Police
We invite you to watch this short video (2.5minutes) to learn more about the online application process: Cracking the Code

Hiring organization contact

Name: JPSHR
Email address: [email protected]

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