Portfolio Resource Coordinator/Trainer

Position Overview

• Title: Trainer

• Employment Type: Full-time

• Pay Rate: $48,500 per year

• Location: Dieppe, New Brunswick

• Schedule: Monday-Friday 08:30-17:00 (Evenings and weekends as needed)

Overview

The Portfolio Resource Coordinator/Trainer plays a critical role in supporting operational excellence across the region by delivering training programs, ensuring workforce compliance, and coordinating security staffing requirements. This position is responsible for instructing and scheduling training courses, tracking employee certifications and regulatory requirements, and providing detailed reporting to management. In addition, the role supports daily scheduling, deployment, billing accuracy, payroll administration, and workforce planning through Paladin's TEAM scheduling platform. Working closely with Site Supervisors, Client Service Managers, Security Officers, and Operations Leadership, the Portfolio Resource Coordinator/Trainer helps ensure Paladin Security consistently meets its contractual obligations while maintaining a highly trained, compliant, and engaged workforce.

What You'll Be Doing

• Instructing training courses to prepare and upskill guards.

• Scheduling training classes to align with regional operational needs.

• Managing compliance tracking to ensure team members meet regulatory and company requirements.

• Preparing detailed weekly and monthly training reports for management.

• Conducting field site visits across the region to evaluate operational needs and deliver targeted training.

• Strategically identify open shifts / open lines and work with Paladin’s Client Service group to ensure complete schedules to adhere to our contractual obligations

• Forward existing schedules in Paladin TEAM scheduling software to ensure Paladin’s Security Officers are fully aware of their ongoing schedule well in advance

• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management and our Operations team as a whole

• Fill cancellations and openings in the daily schedule

• Coordinate with specifically identified Managers to ensure their staffing needs are met and proactively addressed

• Ongoing knowledge development of Paladin’s contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group

• Support and process OTRS submissions as they relate to your portfolio

• Take on a large role in Paladin’s deployment process

• Ensure billing accuracy and compliance on a weekly basis

• Work with Paladin’s TEAM software to ensure accurate and timely scheduling, billing and payroll

Must Haves

• Demonstrated experience instructing training courses.

• Fully bilingual in English and French.

• Proficiency with technology and digital learning tools.

• Ability and willingness to travel regularly across the province.

• Flexibility to work evenings and weekends.

• Ability to work independently in a remote environment.

What's In It For You?

• Annual salary of $48,500

• Paid vacation days

• Paid sick days

Application Deadlines

If you are an experienced trainer ready to support and develop our team across New Brunswick and PEI, we welcome your application today.

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.