Powertrain Call Center Rep – Automotive Technician

Kelly Services, in partnership with Nissan, is hiring an experienced automotive technician to support the Nissan and INFINITI Powertrain Call Center.

This is an ongoing, indefinite assignment through Kelly Services. It’s an excellent opportunity for an experienced automotive professional to put their technical expertise to work in a customer-focused, consultative environment, without performing hands-on shop repairs.

This is a call center role supporting Nissan and INFINITI dealerships by phone, with an average of approximately 40 calls per day.

Choose the work environment that best suits you

• 100% remote / work from home, or
  
• Onsite in Mississauga, Ontario, for candidates who prefer an office setting

Compensation and schedule

• Pay rate: $25.00 per hour
  
• Employment type: Full-time, hourly
  
• Work schedule: Monday to Friday
  
• Availability window: 7:00 a.m.–7:00 p.m. CST, with one 8-hour shift scheduled within this window
  
• Overtime: Occasional Saturdays required, paid at 1.5×
  
• Growth: Career development opportunities with globally recognized automotive brands

Job responsibilities

• Review, evaluate, and validate powertrain diagnoses submitted by Nissan and INFINITI dealership technicians.
  
• Authorize technician repair recommendations in accordance with manufacturer policies and warranty guidelines.
  
• Support dealership service departments primarily by phone, providing technical guidance and warranty claim adjudication to help ensure prompt, accurate claim processing.
  
• Handle an average of approximately 40 dealership support calls per day.
  
• Guide dealership personnel on Nissan and INFINITI technical procedures, campaign bulletins, and repair standards.
  
• Deliver high-quality, professional technical support by telephone, email, ticketing systems, and live chat.
  
• Reference and interpret Technical Service Bulletins (TSBs), Electronic Service Manuals (ESMs), campaign publications, and wiring schematics.
  
• Communicate technical decisions clearly, objectively, and authoritatively.
  
• Help safeguard vehicle quality and enhance the overall Nissan and INFINITI customer experience.

Required qualifications

• Interprovincial Red Seal Certification or a provincial Automotive Service Technician Journeyperson license.
  
• Dealership automotive technician experience.
  
• Strong technical expertise in vehicle diagnostics, powertrain systems (engine, transmission, and drivetrain), and complex mechanical and electrical troubleshooting.
  
• Minimum 3 years of hands-on automotive diagnostic and repair experience.
  
• Nissan and INFINITI technician experience is highly desirable.
  
• Proven ability to interpret technical service manuals, diagnostic trouble codes (DTCs), and wiring diagrams.
  
• Strong verbal and written communication skills, including the ability to explain technical concepts clearly over the phone.
  
• Sound decision-making ability and confidence in defending technical determinations.
  
• Strong computer proficiency, including multi-screen workflows and navigation of technical databases.
  
• Typing speed of at least 35 WPM.

Make the move from the shop to a technical support career

10391278